Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Procknow

Kyle,TX

Summary

Motivated professional with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and ensuring everyone in the workplace feels seen, heard, and understood. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cognitive Behavioral Coaching Team Lead

Noble Health App
09.2022 - 06.2024
  • Assisted the management team in the hiring and training process of new employees
  • Provided leadership and guidance to a team of Mental Health Professionals
  • Managed a caseload of 65+ clients at a time through bi-weekly coaching sessions
  • Trained and certified through the Beck institute, Primal Health, and NBHWC
  • Worked closely with universities, foster care non-profits and insurance companies to provide mental health care for their employees
  • Conducted weekly informational sessions educating clients on various mental health topics.

Barista

Summer Moon Coffee Bar
11.2019 - 07.2023
  • Assisted in training new employees
  • Thrived in a fast-paced environment
  • Trained in being team focused and offering customer centric service
  • Developed skills in operating POS system and maintaining product stock

Director of Community Relations

KTSW-FM
08.2019 - 05.2021
  • Placed in charge of promoting the radio station at local events, event planning, and coordinating with entertainment and venues
  • Responsible for the management of volunteer staff including weekly 1:1 meetings, payroll, company-wide communication, interviewing, and hiring new staff
  • Developed networking skills while engaging in community outreach for Hays county
  • Built a weekly newsletter for the radio station using multiple online softwares including Canva, Google drive, MailChimp, and Zapier.

Education

Bachelor of Science in Human Development & Family Studies -

Texas State University
San Marcos, TX
05.2021

Skills

  • Public Speaking
  • Customer Focus
  • Performance Monitoring
  • Barista Training
  • Coaching and Mentoring
  • Complaint Resolution
  • Employee Evaluation

Certification

  • CPR Certification, 07/01/17, 07/01/20
  • Food Handler Certification, 08/01/16, 03/01/24

Timeline

Cognitive Behavioral Coaching Team Lead

Noble Health App
09.2022 - 06.2024

Barista

Summer Moon Coffee Bar
11.2019 - 07.2023

Director of Community Relations

KTSW-FM
08.2019 - 05.2021

Bachelor of Science in Human Development & Family Studies -

Texas State University

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