Zoe Ramirez
Bethlehem,PA
Summary
Dynamic and results-oriented professional with a proven track record at Lehigh Valley Screampark, enhancing performance realism and safety. Excelled in relationship building and cosmetology, boosting team collaboration and guest satisfaction. Demonstrated expertise in sales and customer service, significantly improving efficiency and customer engagement across roles.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Reservation Agent
Uhaul Moving And Storage
02.2024 - 10.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Scare Actor
Lehigh Valley Screampark
09.2022 - 10.2024
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Kept up-to-date on industry best practices regarding special effects makeup application, enhancing realism within performances while maintaining safety standards for performers'' skin health.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Mod Crew Member
MOD Pizza
10.2023 - 01.2024
- Supported management in reaching inventory targets by accurately tracking stock levels and placing timely orders for necessary supplies.
- Managed cash transactions accurately while adhering to strict security protocols to minimize loss prevention incidents at the point of sale.
- Improved team morale and productivity through active listening, problem-solving, and offering constructive feedback during shift meetings.
- Streamlined order processing for increased efficiency by implementing effective communication techniques with team members.
Sales Associate
Sally Beauty Supply
01.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Gaint Foods
03.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Spencers Gifts
09.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Team Member
Chipotle
07.2021 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Lehigh Valley Charter Highschool For The Arts
Bethlehem, PA06-2023
Skills
- Social skills
- Scheduling appointments
- Relationship building and management
- Hair Styling
- Cosmetology
- Sales expertise
- Hair coloring expertise
- Continuing education
- Men and women haircuts
- Client consultation
Timeline
Reservation Agent
Uhaul Moving And Storage
02.2024 - 10.2024
Mod Crew Member
MOD Pizza
10.2023 - 01.2024
Sales Associate
Sally Beauty Supply
01.2023 - 10.2023
Scare Actor
Lehigh Valley Screampark
09.2022 - 10.2024
Cashier
Gaint Foods
03.2022 - 01.2023
Sales Associate
Spencers Gifts
09.2021 - 01.2022
Team Member
Chipotle
07.2021 - 09.2021
High School Diploma -
Lehigh Valley Charter Highschool For The Arts
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