Zoe Rhodes
Spokane Valley,WA
Overview
15
15
years of professional experience
Work History
Member Service Consultant
BECU
Spokane Valley, WA
07.2015 - 04.2020
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Guardian Insurance
Spokane, WA
08.2014 - 06.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Laborer
Aaron's Pools
Spokane, WA
03.2013 - 06.2014
- Worked alongside team to accomplish work goals according to schedule.
- Organized materials, tools and equipment to supply team members.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
House Cleaner
Diana Youngman
Spokane, WA
04.2010 - 02.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
Honors Diploma -
Chaparral High School
Las Vegas, NV 08.1997 - 06.2001
Timeline
Member Service Consultant
BECU
07.2015 - 04.2020
Customer Service Representative
Guardian Insurance
08.2014 - 06.2015
Laborer
Aaron's Pools
03.2013 - 06.2014
House Cleaner
Diana Youngman
04.2010 - 02.2013
Honors Diploma -
Chaparral High School
08.1997 - 06.2001