Overview
Work History
Education
Timeline
GeneralManager

Zoe Rhodes

Spokane Valley,WA

Overview

15
15
years of professional experience

Work History

Member Service Consultant

BECU
Spokane Valley, WA
07.2015 - 04.2020
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Guardian Insurance
Spokane, WA
08.2014 - 06.2015
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Laborer

Aaron's Pools
Spokane, WA
03.2013 - 06.2014
  • Worked alongside team to accomplish work goals according to schedule.
  • Organized materials, tools and equipment to supply team members.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.

House Cleaner

Diana Youngman
Spokane, WA
04.2010 - 02.2013
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

Honors Diploma -

Chaparral High School
Las Vegas, NV
08.1997 - 06.2001

Timeline

Member Service Consultant

BECU
07.2015 - 04.2020

Customer Service Representative

Guardian Insurance
08.2014 - 06.2015

Laborer

Aaron's Pools
03.2013 - 06.2014

House Cleaner

Diana Youngman
04.2010 - 02.2013

Honors Diploma -

Chaparral High School
08.1997 - 06.2001

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Zoe Rhodes