Zoe Roose
Dallas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bunches LLC
11.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and events.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Traveled to different locations to set up and work events.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strategy to increase sales and drive profits.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained social media accounts/marketing and advertisements.
Cashier/Sales Associate/Customer Experience Manager
Michaels
09.2021 - 11.2022
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Upsold additional products and services to customers, increasing revenue.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed employees on my team weekly and met with them for evaluation.
Education
High school diploma -
Community High School
05.2021
Skills
- Idea Development and Brainstorming
- Negotiation and Conflict Resolution
- Computer Skills
- Marketing knowledge
- Recruiting and interviewing
- Team Leadership
- Teamwork and Collaboration
- Project Planning
- Staff Management
- Orientation and training
- Employee performance evaluation
- Sales Growth
Certification
Driver's License
Assessments
Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
Timeline
Assistant Manager
Bunches LLC
11.2022 - Current
Cashier/Sales Associate/Customer Experience Manager
Michaels
09.2021 - 11.2022
High school diploma -
Community High School
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