Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Self Employment and Volunteer Work
References
Timeline
Generic

Zoe Saldana

Conroe,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, customer service, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Plans to Major in Architecture with a minor in Seminary at Texas A&M University

Overview

2
2
years of professional experience

Work History

Welcome Team

Oh Toodles
Conroe, TX
06.2024 - Current
  • Monitored customer flow throughout the day and adjusted staffing accordingly.
  • Tracked inventory levels on a daily basis to ensure shelves were adequately stocked with merchandise at all times.
  • Developed strong relationships with customers through engaging conversations and follow-up emails.
  • Managed incoming calls and inquiries from customers in a professional manner.
  • Assisted in training new staff members on proper customer service techniques.
  • Performed opening and closing procedures, such as counting cash drawers, deep cleaning, organizing, and stocking.
  • Handled cash transactions accurately and efficiently while following company policies.
  • Assisted with the setup of customer service areas, including desks, chairs, and other necessary items.
  • Maintained high levels of confidentiality when dealing with sensitive customer information.
  • Provided assistance to customers with questions or concerns regarding products or services.
  • Ensured compliance with health and safety regulations within the store environment.
  • Maintained cleanliness of front area by ensuring that all surfaces are wiped down regularly.
  • Organized merchandise displays according to store guidelines for maximum visibility and convenience.
  • Informed customers about upcoming sales events and promotions as well as new product arrivals.
  • Collaborated with other departments to promote special offers on social media platforms.
  • Resolved customer complaints in a timely manner by listening carefully to their feedback and offering solutions accordingly.
  • Assisted colleagues with tasks when needed, such as restocking shelves or helping out during peak hours.
  • Greeted customers and provided a friendly welcome to all visitors.
  • Observed customers coming and going to protect facility assets.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Led brainstorming sessions around new initiatives related to social media marketing.
  • Created engaging multimedia content, including graphics, videos, and blog posts.
  • Handled incoming calls regarding membership inquiries or requests for additional information.
  • Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
  • Kept track of building capacity to assure maximum safety for customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries via phone, email, and chat.

Team Member

Chick-fil-A
Conroe, TX
10.2023 - 06.2024
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.
  • Operated cash registers to process payments from customers.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Participated in team meetings to discuss strategies for improvement.
  • Participated in training sessions for new employees when needed.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Upheld high standards of productivity and quality in operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Rotated through series of different stations based on team needs.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Moved heavy objects using hoists, dollies, and other lifting devices.
  • Assisted with the lifting and moving of heavy materials.
  • Moved heavy objects using appropriate lifting techniques to prevent injury.
  • Managed time effectively while multitasking multiple tasks simultaneously.
  • Provided excellent customer service in a fast-paced environment while multitasking multiple orders simultaneously.
  • Developed customer service skills such as problem solving, multitasking, and communication.
  • Managed time effectively while multitasking in high-pressure situations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated cash register accurately when taking customer payments.
  • Managed cash register operations including processing payments, refunds, exchanges.

Youth Soccer Coach

Dynamo Dash Youth Soccer Academy(HTX/DDYSC)
The Woodlands, TX
08.2022 - 06.2024
  • Managed equipment inventory including uniforms, balls, cones and other supplies necessary for practices or games.
  • Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities.
  • Assisted parents in understanding the rules of the game and youth soccer regulations.
  • Encouraged players to be positive role models both on and off the field.
  • Created a positive environment that fostered teamwork among players.
  • Resolved conflicts between teammates in a respectful manner while upholding disciplinary policies.
  • Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
  • Maintained open and effective communication with players, parents, and staff to ensure a supportive network.
  • Led team meetings to set goals, review progress, and address any team or individual concerns.
  • Fostered a positive, competitive, and team-oriented environment, promoting sportsmanship and respect among players.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Adapted coaching techniques to meet the diverse needs and learning styles of players.

Gymnastics Coach

Maximum Athletic Center - Gymnastics
Conroe, TX
03.2022 - 09.2023
  • Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
  • Created a safe and supportive environment for athletes to practice their skills.
  • Developed and implemented individualized gymnastics programs for students of all skill levels.
  • Communicated regularly with parents about their child's progress.
  • Modified instruction depending upon age group and skill level of participants.
  • Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Adjusted coaching techniques based on strengths and weaknesses of gymnasts.
  • Participated in coaching education programs, seminars, and workshops to continually develop coaching skills.
  • Developed successful practice schedules to meet challenging requirements.
  • Utilized video analysis tools to breakdown and improve gymnast techniques and performances.
  • Engaged with parents and guardians, providing regular updates on athlete progress and addressing concerns.
  • Maintained up-to-date knowledge of gymnastics rules and judging criteria, ensuring athletes are prepared for competition.

Paid Care Giver

The Woodlands Church
The Woodlands, TX
04.2022 - 05.2023
  • Attended regular meetings with ministry leaders in order to assess progress on current objectives and discuss any issues that may arise.
  • Coordinated training sessions for new volunteers in the church's ministries.
  • Researched potential outreach opportunities in the local community.
  • Planned special events such as retreats or conferences associated with the church's ministries.
  • Provided administrative support for various functions within the church's ministries including data entry, filing documents, scheduling meetings.
  • Managed communication between the church staff, volunteers, members, and community organizations related to ministry activities.
  • Organized and tracked ministry resources, such as supplies, materials, and equipment.
  • Assisted with the coordination of church staff and volunteers for ministry events.
  • Monitored social media accounts associated with specific ministries in order to respond quickly to inquiries from potential partners or participants.
  • Developed a system to track attendance at weekly Bible studies and other ministries.
  • Analyzed data from past programs and events in order to identify areas of improvement moving forward.
  • Supervised nursery staff in care of infants, toddlers, and pre-school aged children.
  • Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
  • Tailored instruction to provide access and inclusion for children with special learning needs.
  • Recruited, hired and trained primary and supplemental teaching staff.

Education

High School Diploma -

Obridge Academy
Homeschool
08-2024

Skills

  • Strong Work Ethic
  • Effective problem solving
  • Conflict Mediation
  • Initiative and Self-Motivation
  • Customer Service and assistance
  • POS System Operation
  • Team Leadership
  • Store Organization
  • Teamwork and collaboration
  • Flexible Hours
  • Cash Drawer Management and accuracy
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Professional Demeanor
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Basic Mathematics
  • Analytical Thinking

Affiliations

  • Serving in church
  • Participating in mission trips
  • Songwriting
  • Guitar
  • Piano
  • Singing
  • Working out
  • Worship team
  • Bible Study

Accomplishments

  • Medaled in gymnastics, diving, and swim team
  • Performed at Dosey Doe
  • Qualified for elite team in gymnastics
  • Qualified for national team in both diving and swim team
  • Perfect attendance for six years

Self Employment and Volunteer Work

  • Babysitter starting at age 14 to current
  • Dogsitter starting at age 8-17
  • Kids/Preschool Ministry volunteer starting at age 12-17
  • Youth Ministry Volunteer starting at age 14-Current
  • Worship Leader starting at age 12-Current
  • Volunteer preschool, kids, and youth ministry pastor starting at age 13-18
  • Community Service hours at The Houston Food Bank

References

References available upon request.

Timeline

Welcome Team

Oh Toodles
06.2024 - Current

Team Member

Chick-fil-A
10.2023 - 06.2024

Youth Soccer Coach

Dynamo Dash Youth Soccer Academy(HTX/DDYSC)
08.2022 - 06.2024

Paid Care Giver

The Woodlands Church
04.2022 - 05.2023

Gymnastics Coach

Maximum Athletic Center - Gymnastics
03.2022 - 09.2023

High School Diploma -

Obridge Academy

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Zoe Saldana