ZOE SAMPSON
Huntington Beach,CA
Summary
Looking for an engaging position that offers professional challenges utilizing interpersonal skills, excellent organizational skills and problem-solving skills. Detail-oriented team player passionate about providing the best service I can, leaving both customers & supervisors satisfied. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude.
Overview
13
13
years of professional experience
Work History
Team Member
Jamba Juice
05.2021 - 11.2022
- Contributed to team success through communication with coworkers to complete tasks quickly and efficiently
- Helped train new team members on protocols and procedures
- Operated register to process payments and collect cash payment for order totals, including Point Of Sale systems
- Provided friendly service and assistance to customers to promote satisfaction and sales.
Volunteer/Cat Foster
Kits & Kats Kitten Rescue
05.2011 - Current
- Over a 10 year period cared for over 200 cats/kittens through socialization, feeding and bathing & monitoring health/behavior while maintaining a clean & safe environment
- Followed pet care instructions for dietary needs and medication regimens, including administering medication & post-surgery care
- Educated caregivers and pet owners on animal care, nutrition, and health
- Aided in the trapping & rescue of feral cats & kittens.
Hostess
Bistango Fine Dining Restaurant
03.2023 - 09.2023
- Answered phones to take reservations and/or address guest questions
- Greeted guests and coordinated table assignments to meet party preferences and requests utilizing Open Table to ensure accuracy
- Managed all take-out orders; taking order, sending the ticket to the kitchen through POS Toast system & arranging pick-up
- Remedied guest complaints and escalated serious issues to the restaurant manager for prompt resolution
- Attentive to the FOH atmosphere, ensuring that the lighting, music volume, & overall cleanliness were maintained for a great first impression.
Hostess/Pool Cashier
Vea Newport Beach Marriott Resort & Spa
09.2023 - Current
- Provided excellent customer service and fostered warm relationships with repeat guests to ensure their experience continued to be exceptional
- Accommodated guests according to their needs, as well as handling high profile guests & managing any special requests they might have
- Input high volume of orders using Micros POS accurately & efficiently
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy
- Participated in restaurant tastings, ensuring my menu knowledge was up to date to answer questions guests may have about ingredients & give suggestions based on dietary restrictions & preference.
Education
Real Estate
Orange Coast College
Costa Mesa, CAGranite Bay High School
Granite Bay, CA06.2022
Skills
- Strong Verbal & Written Communication Skills
- Adapts Quickly to Fast-Paced Environments
- Product Knowledge and Sales
- Multitasking Abilities
- Conflict & Complaint Resolution
- Task Prioritization
- Attention to Detail
- Telephone skills
- Well organized
- Positive Attitude
- Scheduling/Time Management
- Flexible Schedule
Timeline
Hostess/Pool Cashier
Vea Newport Beach Marriott Resort & Spa
09.2023 - Current
Hostess
Bistango Fine Dining Restaurant
03.2023 - 09.2023
Team Member
Jamba Juice
05.2021 - 11.2022
Volunteer/Cat Foster
Kits & Kats Kitten Rescue
05.2011 - Current
Real Estate
Orange Coast College
Granite Bay High School
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