Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Zoe Schlaud

Ferndale,MI

Summary

Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

5th Tavern
08.2025 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing seating arrangements for guest flow.
  • Collaborated with servers to coordinate timely service and enhance customer experience.
  • Addressed guest inquiries and concerns, demonstrating strong interpersonal skills.
  • Monitored dining area for cleanliness and organization to maintain high standards.
  • Supported special events by organizing seating plans and coordinating with kitchen staff.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled carryout and phone orders with accuracy and efficiency.

Manager

Clarkston Party Rental
05.2023 - Current
  • Led team to achieve operational goals through effective resource allocation and workflow optimization.
  • Developed and implemented standard operating procedures to enhance efficiency and consistency.
  • Conducted performance evaluations to identify training needs and improve team competencies.
  • Coordinated scheduling and task assignments, ensuring timely completion of deliverables.
  • Trained new employees on company policies, procedures, and best practices for operational excellence.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Restaurant Team Member

Culvers
02.2024 - 08.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of workstations to ensure efficiency.
  • Assisted with food preparation, following safety and hygiene standards.
  • Operated cash register, processing transactions accurately and promptly.
  • Supported training of new hires on operational procedures and best practices.
  • Resolved customer inquiries and complaints effectively to maintain satisfaction.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Education

Associate of Applied Science - Nursing

Oakland Community College
Royal Oak, MI
05-2027

High School Diploma -

Everest Collegiate High School
Clarkston, MI
05-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cash handling

Accomplishments

Was asked to lead school group and received award for enhancing student welfare and camaraderie.

Moved up to manager of family business after increasing sales exponentially over one year.

Timeline

Restaurant Hostess

5th Tavern
08.2025 - Current

Restaurant Team Member

Culvers
02.2024 - 08.2025

Manager

Clarkston Party Rental
05.2023 - Current

Associate of Applied Science - Nursing

Oakland Community College

High School Diploma -

Everest Collegiate High School

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Zoe Schlaud