Summary
Overview
Work History
Education
Skills
References
Timeline
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Zoe Schragin

Grapevine,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

JUNIOR ART DIRECTOR

Zavate Apparel
10.2021 - Current
  • Utilized Adobe Creative Suite to develop high-quality graphics
  • Created compelling banners, logos and other marketing materials
  • Used visual concepts to illustrate brand values and client visions
  • Managed multiple projects simultaneously while meeting tight deadlines
  • Developed multiple marketing materials, including brochures, flyers, and posters, to promote products or services.

ASSISTANT APPAREL SALES REPRESENTATIVE

Liberty Black Boots
01.2023 - 09.2023
  • Maintained accurate records of sales transactions using point-of-sale system
  • Provided exceptional customer service by resolving customer inquiries and complaints in a timely manner
  • Suggested additional items to customers based on their individual needs and preferences
  • Assist account executives in showroom appointments
  • Ensured merchandise was accurately priced and displayed according to company standards
  • Demonstrated excellent communication and interpersonal skills to build strong relationships with customers
  • Resolved customer complaints in a professional manner.
  • Managed inventory to provide customers with access to products in high demand.

CUSTOMER SERVICE REPRESENTATIVE

Zavate Apparel
01.2019 - 10.2021
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Performed data entry tasks accurately and in a timely manner in QuickBooks
  • Used problem-solving techniques to identify solutions for complex customer inquiries
  • Responded quickly to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Education

BACHELOR OF ARTS (B.A.) IN INTERDISCIPLINARY ART AND DESIGN STUDIES -

University of North Texas
Denton, TX
12.2023

Skills

  • Customer Assistance
  • Apparel Sales
  • Concept Visualization
  • Persuasive Selling
  • Sales Goal Attainment
  • Microsoft Excel
  • Microsoft Word
  • Account Management
  • Adobe creative suite
  • Attention to detail

References

  • Mayra Alcantar, Zavate Apparel, (682) 552-0590, Mduron@zavate.com
  • Scott Neighbors, Liberty Black, (214) 598-9151, Scott.neighbors@Liberty-black.com

Timeline

ASSISTANT APPAREL SALES REPRESENTATIVE

Liberty Black Boots
01.2023 - 09.2023

JUNIOR ART DIRECTOR

Zavate Apparel
10.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Zavate Apparel
01.2019 - 10.2021

BACHELOR OF ARTS (B.A.) IN INTERDISCIPLINARY ART AND DESIGN STUDIES -

University of North Texas

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