Zoe Schragin
Grapevine,TX
Summary
Professional dedicated to customer engagement and relationship management. Expertise in utilizing CRM software to streamline communications and enhance client satisfaction. Successfully manages multiple projects, ensuring timely delivery and high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
Texas Envelope
Dallas, Texas
01.2026 - 07.2026
- Managed client communications to ensure satisfaction and address inquiries.
- Coordinated project details between clients and production teams effectively.
- Developed and maintained strong client relationships through regular follow-ups.
- Utilized CRM software to track client interactions and manage accounts efficiently.
Customer Engagement Specialist
Action Engraving
04.2024 - 06.2025
- Implemented data-driven strategies to personalize interactions with customers, fostering stronger connections and promoting brand advocacy.
- Actively Maintained and updated customer accounts in Salesforce.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Developed custom illustrations and graphics tailored to client specifications, ensuring their satisfaction and repeat business.
Graphic Designer
Zavate Apparel
10.2021 - 04.2024
- Utilized Adobe Creative Suite to develop high-quality graphics
- Created compelling banners, logos and other marketing materials
- Used visual concepts to illustrate brand values and client visions
- Managed multiple projects simultaneously while meeting tight deadlines
- Developed multiple marketing materials, including brochures, flyers, and posters, to promote products or services.
Sales Representative (Contract Position)
Liberty Black
Dallas, Texas
01.2023 - 09.2023
- Suggested additional items to customers based on their individual needs and preferences
- Ensured merchandise was accurately priced and displayed according to company standards
- Demonstrated excellent communication and interpersonal skills to build strong relationships with customers
- Resolved customer complaints in a professional manner.
- Managed inventory to provide customers with access to products in high demand.
Customer Service Representative
Zavate Apparel
01.2019 - 10.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Performed data entry tasks accurately and in a timely manner in QuickBooks
- Used problem-solving techniques to identify solutions for complex customer inquiries
- Responded quickly to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Bachelor of Communication Design Studies -
University of North Texas
Denton, TX, US12-2023
Skills
- CRM software
- Customer engagement
- Account management
- Time management
- Microsoft Office Suite
- Team collaboration
- Creative problem solving
- Relationship building
- Conflict resolution
- Client satisfaction
- Customer retention
- Visual communication
- Client project management
References
- Mayra Alcantar, Zavate Apparel, (682) 552-0590, Mduron@zavate.com
- Michael Mouton, Texas Envelope, (214) 536-1747
- Scott Neighbors, Liberty Black, (214) 598-9151, Scott.neighbors@Liberty-black.com
- Brenda Guitierrez, Action Engraving, (469) 853-7935
Timeline
Client Relations Specialist
Texas Envelope
01.2026 - 07.2026
Customer Engagement Specialist
Action Engraving
04.2024 - 06.2025
Sales Representative (Contract Position)
Liberty Black
01.2023 - 09.2023
Graphic Designer
Zavate Apparel
10.2021 - 04.2024
Customer Service Representative
Zavate Apparel
01.2019 - 10.2021
Bachelor of Communication Design Studies -
University of North Texas