Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Sears

Cincinnati,OH

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

3
3
years of professional experience

Work History

Shift Leader/Key Holder

Biggby Coffee
12.2022 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.

Sales Associate

TJ Maxx
04.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Sorted through and organized merchandise that came on tuck deliveries.

Education

High School Diploma -

Greeneview High School
Jamestown, OH
05.2022

Skills

  • Production Reporting
  • Customer Service Management
  • Equipment Troubleshooting
  • Team Leadership
  • Policy and Procedure Enforcement
  • Drawer Assignments
  • Shift Paperwork Completion
  • Sales Expertise
  • Team Supervision
  • Problem-Solving

Timeline

Shift Leader/Key Holder

Biggby Coffee
12.2022 - Current

Sales Associate

TJ Maxx
04.2021 - 10.2022

High School Diploma -

Greeneview High School

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Zoe Sears