Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Zoe Sekela

Holly Ridge,NC

Summary

Detail-oriented and organized office assistant with experience in customer service, data entry and office management.

Overview

5
5
years of professional experience

Work History

Hostess

Smoky Tony's
06.2020 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took to-go orders by phone, answered customer questions about hours and menu information, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Cross-trained to handle different restaurant roles, including serving and bussing tables.

Reservation Specialist

Treasure Realty Inc
05.2020 - 09.2022
  • Provided customers with information about availability and pricing and handled billing information.
  • Resolved various issues and discrepancies for customers.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Answered numerous phone calls and emails regarding customers inquires, concerns and complaints per day.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online reservations, entered reservation details into computer system, and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Office Cleaner

Treasure Realty Inc
11.2018 - 01.2020
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

High School Diploma -

Dixon High School
Holly Ridge
06.2022

Skills

  • Confidentiality and Data Protection
  • Manage Correspondence & Database Entry
  • Organizing and Categorizing Data
  • Recordkeeping and File Management
  • Computers and Technology
  • Microsoft Office & Word Processing
  • Multitasking and Time Management
  • Business Correspondence
  • Mobile Order Management & Bill Computation
  • Billing and Payment Processing
  • Menu Memorization & Reading Comprehension
  • Administrative Procedures

Volunteer Work

  • Project Mexico and St Innocent's Orphanage, Rosarito, Mexico - home building events 2018, 2022
  • St Basil the Great Orthodox Church, Castle Hayne, NC - festival events
  • Kids Inspiring Community, Sneads Ferry, NC - raising community awareness and fundraising to bring safe and wholesome activities for kids to the area


Timeline

Hostess

Smoky Tony's
06.2020 - Current

Reservation Specialist

Treasure Realty Inc
05.2020 - 09.2022

Office Cleaner

Treasure Realty Inc
11.2018 - 01.2020

High School Diploma -

Dixon High School

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Zoe Sekela