Zoe Sheakley
Lillington,NC
Summary
Experienced worker with 6+ years in customer service/care. Skillfully delivers high-quality service and promote customer loyalty through a Christ-like attitude. Dedicated to team and business success.
Overview
7
7
years of professional experience
Work History
Wedding Server
Highgrove Estate
08.2023 - Current
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to event schedule.
- Supported efficient breakdown of events by promptly clearing tables, packing up décor items, and preparing space for future functions.
- Enhanced overall dining experience by expertly serving hors d''oeuvres during cocktail hour for guests'' enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
Family Nanny
Natalie Pusser
08.2021 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
- Drove children to dance, cheer, and sports practices.
- Coordinated playdates and outings to meet children's physical and social needs.
- Monitored children's play activities to verify safety.
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Encouraged children to be understanding and patient with others.
Drive Thru
Highway 55 Burgers Shakes And Fries
01.2023 - 08.2024
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Completed milkshakes and ice cream desserts for customers.
Hair Salon Receptionist
Lauren Ashley Salon/Day Spa
05.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Handled payments and processed credit card transactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
Server/Dishwasher/Cook/Cashier
Campus Grill
06.2017 - 10.2021
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Music Education
Campbell University
Buies Creek, NC05.2027
High School Diploma -
Harnett Central High School
Angier, NC06.2023
Skills
- Strong multitasking
- Team player attitude
- Reliable and punctual
- Exceptional customer service
- Event Setup
- Relationship Building
- Conflict and Complaint Resolution
Affiliations
- Grace Community Church
Timeline
Wedding Server
Highgrove Estate
08.2023 - Current
Drive Thru
Highway 55 Burgers Shakes And Fries
01.2023 - 08.2024
Hair Salon Receptionist
Lauren Ashley Salon/Day Spa
05.2022 - 11.2022
Family Nanny
Natalie Pusser
08.2021 - Current
Server/Dishwasher/Cook/Cashier
Campus Grill
06.2017 - 10.2021
Bachelor of Arts - Music Education
Campbell University
High School Diploma -
Harnett Central High School
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