Zoë Shepard

Ensure passenger safety onboard the aircraft, enforce Federal Aviation Administration (FAA) regulations and company policy

• Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
• Participate in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company
• Front-line marketing of airline products and services
• Direct aircraft evacuation as necessary and provide appropriate assistance in medical emergencies
• Mentor new line flight attendants on company policies and procedures
• Successfully completed annual training, consistently exceeding company expectations

As Supervisor at AMC®, I assisted the management team in ensuring that the theatre runs smoothly so that every guest enjoys the show.

- Make certain guest service is friendly, helpful and fast

-Maintain facilities that are clean, safe and in good repair

-Provide an experience that is comfortable, distraction-free and picture-perfect

-Serve fresh, appetizing and properly prepared food and beverages

-Assist with other functions as instructed by the General Manager

-Uphold AMC’s high standards and deliver entertaining company-wide programs

Accomplished with,

-Proven supervisory experience with effective managerial and training skills

-Persuasive written and oral communication skills along with strong analytical skills

-Ability to effectively delegate and follow up with booth crew members

-Proficient guest service, administrative and follow-up skills

-Equally comfortable communicating and working with guests, supervisors, peers, subordinates, vendors or partners

-Ability to consistently meet deadlines in a timely fashion

Standing, walking, lifting, twisting and bending on a frequent basis

Greeted all the clients in a pleasant manner and maintained a clean, safe, inviting environment.

Maintained a record of all guests and members, appointments, and facility space rental, including contracts.

Handled all incoming calls and answered the inquiries made.

Assisted the Facility Manager in daily maintenance.

Administered the payments made by the members.

Resolved all customer complaints.

Arranged Scheduled Transportation

Utilize safety procedures to ensure safe and healthy working environment

Managed director's calendar, scheduling appointments and coordinating meetings with staff and clients
Screened and prioritized director's emails, responding on their behalf when necessary
Made travel arrangements, including booking flights, hotels, and transportation for director's business trips
Prepared presentations and reports for director, ensuring all materials were accurate and delivered on time
Handled confidential and sensitive information with discretion, maintaining a high level of professionalism at all times