Zoe' Smith
Memphis,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Support Assistant position. Multitasks and prioritizes workloads with little or no supervision. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
VA Medical Center
07.2023 - Current
- Operates computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
- Makes appointments in a clinical setting.
- Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, and Word,.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Communicates effectively and professionally with employees at varying grade levels.
- Identifies customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
- Accurately answers inquiries of visitors and callers and processes requests for the return of phone calls.
- Request medical records
- Assists with communications during the inpatient to outpatient discharge.
- Ensures that patients appointments are appropriately dispositioned and that current procedures are followed through for processing no show appointments in a timely manner.
- Reviews health record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Secretary Intern
Allenbrooke Nursing and Rehab Center
06.2018 - 07.2021
- Managed inventory of office supplies, reducing costs through strategic purchasing decisions while consistently meeting internal needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Performs other duties as assigned.
- Contributed to a positive work environment through exceptional customer service skills when interacting with staff and visitors.
Forklift Operator
FEDEX Supply Chain
07.2020 - 09.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Crew Member
McDonald's Restaurant
04.2019 - 06.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2018
Skills
- Scheduling
- Communicate effectively and professionally
- Operate computerized programs/system
- Strong organizational skills
- Time management
- Microsoft proficient, Email, and internet
- Data entry
- Work independently
Timeline
Medical Support Assistant
VA Medical Center
07.2023 - Current
Forklift Operator
FEDEX Supply Chain
07.2020 - 09.2021
Crew Member
McDonald's Restaurant
04.2019 - 06.2020
Secretary Intern
Allenbrooke Nursing and Rehab Center
06.2018 - 07.2021
High School Diploma -
Whitehaven High School
Similar Profiles
JENNY YORK WALKERJENNY YORK WALKER
NA at Diagnostic Radiologic Technologist Marion VA Medical Center, Marion VA Medical CenterNA at Diagnostic Radiologic Technologist Marion VA Medical Center, Marion VA Medical Center
Brenda ZamoraBrenda Zamora
Nurse Assistant (registry) at West L.A VA Medical Center(westways Medical Staff)Nurse Assistant (registry) at West L.A VA Medical Center(westways Medical Staff)
Staci FisherStaci Fisher
Medical Support at ADVANCED MEDICAL SUPPORT, VA MEDICAL CENTERMedical Support at ADVANCED MEDICAL SUPPORT, VA MEDICAL CENTER