Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Zoe Smith

Hemet,CA

Summary

Dynamic Health Care Coordinator with a proven track record at My Kids Dentist, excelling in patient care coordination and insurance verification. Recognized for enhancing program efficiency and fostering strong community partnerships. Adept at problem-solving and demonstrating empathy, ensuring optimal outcomes for children and families in a supportive environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health Care Coordinator

My Kids Dentist
08.2021 - Current
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
  • Increased efficiency in resource allocation by continually assessing program effectiveness and identifying areas for improvement.
  • Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
  • Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Communicated with insurance companies and negotiated to secure payment for dental treatment.
  • Demonstrated empathy and kindness to display positive character traits.
  • Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
  • Collaborated with parents to develop personalized care plans tailored to the unique needs of each child under my supervision.
  • Played games, worked on puzzles, and read books to young children.
  • Reassured children when upset providing emotional support and stability.

Receptionist

Travelodge
11.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed bookings, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Waitress/Server

Red Robin
02.2018 - 11.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Crew Member

El Pollo Loco
06.2015 - 02.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

San Jacinto High School
500 Idyllwild Dr, San Jacinto, CA 92583
07-2015

Registered Dental Assistant - Dental

San Joaquin Valley College
27270 Madison Ave #103, Temecula, CA 92590
01-2022

Skills

  • Patient care coordination
  • Healthcare management
  • Quality improvement
  • Dental terminology proficiency
  • HIPAA compliance
  • Verbal communication
  • Clinical documentation
  • Patient confidentiality
  • Insurance verification
  • Appointment scheduling
  • Problem-solving abilities
  • Attention to detail
  • Time management

Accomplishments

  • Achieved case acceptance through effectively helping patients understand the importance of the treatment.
  • Documented and resolved financial constrain which led to patients able to afford the treatment cases.
  • Supervised team of 9 staff members.
  • Achieved the Lead position for pediatrics and orthodontics by completing workflow and team collaboration with accuracy and efficiency.
  • Resolved conflicts by completing one on ones with team members to ensure workflow.
  • Volunteered to co-chair and organize school events to gain positive publicity for the organization.

Certification

  • Certified RDS, My Kids Dentist , 4+ years
  • CPR Certified


Timeline

Health Care Coordinator

My Kids Dentist
08.2021 - Current

Receptionist

Travelodge
11.2020 - 08.2021

Waitress/Server

Red Robin
02.2018 - 11.2020

Crew Member

El Pollo Loco
06.2015 - 02.2018

High School Diploma -

San Jacinto High School

Registered Dental Assistant - Dental

San Joaquin Valley College

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