Zoe Smith
Hemet,CA
Summary
Dynamic Health Care Coordinator with a proven track record at My Kids Dentist, excelling in patient care coordination and insurance verification. Recognized for enhancing program efficiency and fostering strong community partnerships. Adept at problem-solving and demonstrating empathy, ensuring optimal outcomes for children and families in a supportive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Care Coordinator
My Kids Dentist
1643 S San Jacinto Ave, San Jacinto Ca, 92583
08.2021 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
- Increased efficiency in resource allocation by continually assessing program effectiveness and identifying areas for improvement.
- Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Communicated with insurance companies and negotiated to secure payment for dental treatment.
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Collaborated with parents to develop personalized care plans tailored to the unique needs of each child under my supervision.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
Receptionist
Travelodge
2625 W Florida Ave, Hemet, CA 92545
11.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed bookings, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Waitress/Server
Red Robin
1990 W Florida Ave Hemet CA, 92545
02.2018 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Crew Member
El Pollo Loco
1881 S San Jacinto Ave
06.2015 - 02.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
San Jacinto High School
500 Idyllwild Dr, San Jacinto, CA 9258307-2015
Registered Dental Assistant - Dental
San Joaquin Valley College
27270 Madison Ave #103, Temecula, CA 9259001-2022
Skills
- Patient care coordination
- Healthcare management
- Quality improvement
- Dental terminology proficiency
- HIPAA compliance
- Verbal communication
- Clinical documentation
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Problem-solving abilities
- Attention to detail
- Time management
Accomplishments
- Achieved case acceptance through effectively helping patients understand the importance of the treatment.
- Documented and resolved financial constrain which led to patients able to afford the treatment cases.
- Supervised team of 9 staff members.
- Achieved the Lead position for pediatrics and orthodontics by completing workflow and team collaboration with accuracy and efficiency.
- Resolved conflicts by completing one on ones with team members to ensure workflow.
- Volunteered to co-chair and organize school events to gain positive publicity for the organization.
Certification
- Certified RDS, My Kids Dentist , 4+ years
- CPR Certified
Timeline
Health Care Coordinator
My Kids Dentist
08.2021 - Current
Receptionist
Travelodge
11.2020 - 08.2021
Waitress/Server
Red Robin
02.2018 - 11.2020
Crew Member
El Pollo Loco
06.2015 - 02.2018
High School Diploma -
San Jacinto High School
Registered Dental Assistant - Dental
San Joaquin Valley College