Zoe Smith
Lancaster,TX
Summary
Detail-Oriented Customer Service Advocate known for delivering accurate support across diverse populations. Enhanced customer satisfaction and well-being through dedicated service and effective project management. Fostered strong relationships while addressing specialized needs and ensuring effective accommodations.
Overview
17
17
years of professional experience
Work History
Clerk/Alternate Judge
Dallas County Elections
Dallas, TX
02.2025 - Current
- Assisting the Presiding Judge with setting up the vote center and closing
- Completing voter check-ins
- Assisted voters with operation of election equipment to ensure smooth voting process.
- Assisting voters with curbside voting
- Provided customer service and assistance to Dallas County voters, enhancing their voting experience.
- Supported Presiding Judge by executing Alternate Judge responsibilities, ensuring compliance with election protocols.
- Assisting with setup and breakdown of Election equipment
- Assist with Election Day and early voting day procedures in accordance with the Texas Election Code
Senior Rehabilitation Specialist/ Case Manager
Dallas College
Lancaster, TX
07.2009 - 09.2021
- Reviewed and maintained records and case files to assess eligibility for classroom services provided by Disability Support Services.
- Reviewed and maintained records and case files detailing students personal documents to determine eligibility and recommendation of classroom services provided by the Disability Support Services department.
- Coordinated with additional departments to support students holistically in achieving their educational goals.
- Participated in the Care Team as a liaison for students' rights and responsibilities.
- Documented detailed information to prepare students for their future goals.
- Advocated for students' rights, ensuring support for individuals unable or unwilling to voice their needs.
Education
B.A. - Psychology
Fisk University
Nashville, TNSkills
- Election equipment
- Voting procedures
- Voter support
- Voter assistance training
- Voter rights advocacy
- Record maintenance
- Database management
- Customer service
- Student Support
- Team collaboration
- Problem solving
- Telephone etiquette
Timeline
Clerk/Alternate Judge
Dallas County Elections
02.2025 - Current
Senior Rehabilitation Specialist/ Case Manager
Dallas College
07.2009 - 09.2021
B.A. - Psychology
Fisk University