Zoe Snortum-Phelps
Concord,CA
Summary
Accomplished care professional with an educational background in psychology. Expertise in compassionate caregiving and written communication. Proven ability to assess and support client goals, provide crisis intervention, and advocate for clients. Skilled in fostering trust and rapport, ensuring successful outcomes in diverse settings.
Overview
8
8
years of professional experience
Work History
Respite Care Provider
24 Hour Home Care
San Ramon, California
09.2022 - Current
- Provided compassionate care to clients with diverse needs and backgrounds.
- Developed and implemented engaging activities tailored to client interests.
- Communicated effectively with families, providing updates on client well-being and progress.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Monitored and supported the physical health and emotional well-being of each client.
Peer Writing Tutor
Freelance
Walnut Creek, California
09.2018 - Current
- Reviewed essays for clarity, coherence, and structure.
- Provided feedback on grammar, punctuation, and style choices.
- Supported students in developing thesis statements and arguments.
- Articulated feedback to strengthen independent thought development within student writing process.
- Advertised freelance writing expertise, successfully attracting new clients.
Behavior Technician
Center for Autism Related Disorders
Walnut Creek, CA
02.2021 - 05.2022
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Fostered client trust and rapport to ensure effective treatment outcomes.
- Evaluated client needs to determine the most beneficial interventions for goal attainment.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
Administrative Assistant
California Center for Laser Dentistry
Walnut Creek, California
06.2017 - 01.2021
- Coordinated patient scheduling and appointment management for dental procedures.
- Maintained accurate filing systems for physical and electronic documents, ensuring confidentiality.
- Provided support for front desk operations by greeting patients and handling inquiries.
- Drafted letters, memos, reports, emails, and presentations as required by management.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA08-2026
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA08-2023
Skills
- Written communication
- Emotional support
- Compassionate caregiving
- Professional boundaries
- Care plan development
- Client advocacy
- Behavior management
- Developmental disabilities expertise
- Data collection
References
References available upon request.
Timeline
Respite Care Provider
24 Hour Home Care
09.2022 - Current
Behavior Technician
Center for Autism Related Disorders
02.2021 - 05.2022
Peer Writing Tutor
Freelance
09.2018 - Current
Administrative Assistant
California Center for Laser Dentistry
06.2017 - 01.2021
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Psychology
Diablo Valley College
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