Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Stone

Cleveland,OH

Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and training in fine dining and restaurant. Motivated to learn, grow and excel in Hospitality.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Assistant

Brilliant Earth
02.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Waiter's Assistant / Steward

Norwegian Cruise Line
05.2022 - 11.2022
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep the kitchen ready for customer demands.
  • Mopped, swept and sanitized surface levels to reduce dirt, clean and sanitize dining area surfaces.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.

Banquet Server

ArtWork/
11.2021 - 06.2022
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained flexible work schedule to meet event needs.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Restaurant Steward/Waiter

American Cruise Lines
05.2021 - 10.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Met with chef to review daily specials and menu changes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Answered customer questions about hours, seating and menu information.

Fun Manager

NFL Draft
05.2021 - 05.2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Education

Associate of Science

Cuyahoga Community College
Cleveland, OH
08.2021

Diploma -

Garfield High School
Akron, OH
05.2014

Skills

  • Customer Loyalty
  • Team Player
  • Passenger Behavior Monitoring
  • Safe Food Handling Practices
  • Equipment Sanitization
  • Table Cleaning and Arranging
  • Food Safety Guidelines
  • Proactive and Self-Motivated
  • Professional Relationships
  • Guest Satisfaction
  • Active Learning
  • Safety Drills
  • Guest Inquiries
  • Special Events
  • Health Department Standards
  • Station Preparation
  • Critical Thinking
  • High-Volume Environments
  • Customer Orders
  • Dining Area Arranging
  • Speech Clarity
  • Special Requests
  • Preservation Methods

Certification

STCW Certified

MMC and TWIC

Timeline

Customer Experience Assistant

Brilliant Earth
02.2023 - Current

Waiter's Assistant / Steward

Norwegian Cruise Line
05.2022 - 11.2022

Banquet Server

ArtWork/
11.2021 - 06.2022

Restaurant Steward/Waiter

American Cruise Lines
05.2021 - 10.2021

Fun Manager

NFL Draft
05.2021 - 05.2021

Associate of Science

Cuyahoga Community College

Diploma -

Garfield High School

STCW Certified

MMC and TWIC

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