Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Surette

West Chester

Summary

Highly motivated Sales Assistant with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers. An outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

UGG
West Chester
01.2024 - Current
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Greeted customers and provided assistance with product selection.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies..
  • Processed orders accurately and efficiently using a POS system.
  • Provided excellent customer service to clients in person and over the phone.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Assisted customers in locating products, providing detailed information and recommendations, and informed them on different promotions

Floor Manager

Bridal and Formal
Reding
02.2022 - 11.2023
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers and stayed calm
  • Maintained a safe, clean, and organized floor environment.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Recruited and trained new employees to meet job requirements and provided feedback on performance.
  • promoted different sales and new products on my social media to promote sales.

Education

Some College (No Degree) - Nursing

University of Kentucky
Lexington, KY

Skills

  • Excellent communication
  • Honest and dependable
  • Multitasking capacity
  • Customer assistance
  • Store policies understanding
  • Reliability
  • Team collaboration
  • Time management
  • Attention to detail
  • Inventory management
  • Social media engagement
  • Task prioritization

Certification

  • OSHA certificate of completion
  • CPR certified

Timeline

Sales Assistant

UGG
01.2024 - Current

Floor Manager

Bridal and Formal
02.2022 - 11.2023

Some College (No Degree) - Nursing

University of Kentucky

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