Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Zoe Sutton

Brandon,FL

Summary

Experienced hospitality professional prepared to excel in customer-focused environment. Strong track record of ensuring guest satisfaction, maintaining high standards, and adapting to changing needs. Expertise in team collaboration, problem-solving, and delivering exceptional service. Reliable, flexible, and skilled in multitasking and handling diverse requests with positive attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lounge Attendant Lead

Amalie Arena
07.2024 - Current
  • Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
  • Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
  • Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
  • Provided support during special events in the lounge, helping create memorable experiences for attendees.

Line Cook

Mission BBQ
07.2024 - 11.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.

Merchandiser

Pepin Distributing
07.2023 - 07.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Logistics Executive

Integrity Express Logistics
09.2021 - 06.2023
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Increased efficiency by developing cost-effective rates and reducing order processing costs.
  • Directed shipping and receiving of wide range of products daily.
  • Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
  • Set performance standards and goals for 5-person team, using continuous improvement to streamline warehouse processes.

Server

Chili's
04.2019 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Prep Cook

Chili's
03.2018 - 04.2023
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Trained and assisted new kitchen staff members.

Inventory Specialist

Best Buy
04.2019 - 09.2021
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.

Freight Coordinator

Buckle
11.2017 - 03.2018
  • Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
  • Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
  • Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
  • Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
  • Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.

Education

Associate of Arts - Music

Colorado Christian University, Lakewood, CO

Skills

  • Food safety knowledge
  • Kitchen Management
  • Purchasing strategies
  • Teamwork and Collaboration Aptitude
  • Efficient time management
  • Team training and development
  • Shipping procedures
  • Spreadsheet tracking
  • Warehouse and transportation operations

Certification

  • ServSafe Food & Alcohol Handler's Certification
  • Microsoft Office Specialist (MOS) Certification

Languages

sign language
Limited Working

Timeline

Lounge Attendant Lead - Amalie Arena
07.2024 - Current
Line Cook - Mission BBQ
07.2024 - 11.2024
Merchandiser - Pepin Distributing
07.2023 - 07.2024
Logistics Executive - Integrity Express Logistics
09.2021 - 06.2023
Server - Chili's
04.2019 - 04.2023
Inventory Specialist - Best Buy
04.2019 - 09.2021
Prep Cook - Chili's
03.2018 - 04.2023
Freight Coordinator - Buckle
11.2017 - 03.2018
Colorado Christian University - Associate of Arts, Music

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