Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Zoe Swick

Memphis,TN

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.


*Currently gaining more interior design experience with design projects with family members and people in my community.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Dominios
12.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Team Leader Manager

Edible Arrangements
02.2022 - 09.2023
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than 10 team members.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.

Team Leader

Pizza Hut
06.2018 - 09.2022
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Cleaned and sanitized work areas, utensils and equipment.

FOH Team Member

Newk's Eatery
03.2017 - 07.2018
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.

Cook's Assistant

Cooper Street 20/20
05.2013 - 08.2015
  • Followed recipes closely for consistent taste, quality and presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.


Education

Bachelor of Arts - Interior Architecture

University of Memphis
Memphis, TN
05-2025

Skills

  • Design Research
  • Quick Sketching and Drawing for Clients
  • Proficient in AutoCAD
  • Adobe Photoshop
  • Proficient in SketchUp
  • Illustration
  • Graphic Design
  • Client Communication

Interests

  • Knitting and Crocheting
  • DIY and Home Improvement
  • Backpacking and Hiking
  • Illustration and Graphic Design
  • Fashion Design
  • Furniture Design

Timeline

Assistant General Manager

Dominios
12.2023 - Current

Team Leader Manager

Edible Arrangements
02.2022 - 09.2023

Team Leader

Pizza Hut
06.2018 - 09.2022

FOH Team Member

Newk's Eatery
03.2017 - 07.2018

Cook's Assistant

Cooper Street 20/20
05.2013 - 08.2015

Bachelor of Arts - Interior Architecture

University of Memphis

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Zoe Swick