Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Taylor

Vinemont,AL

Summary

Skilled at meeting needs of diverse customers while maintaining composure and professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Effective at working independently or as a team with minimum oversight

Overview

7
7
years of professional experience

Work History

Waitress

Scooters Coffee Shop
Cullman, AL
09.2023 - Current
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Horse Riding Instructor

Self Employed Web
Vinemont, AL
06.2017 - Current
  • Planned and taught individual and group lessons to riders of all ages and abilities.
  • Organized, supervised, and evaluated horse riding activities in a safe environment.
  • Provided instruction on proper techniques for mounting, dismounting, controlling the horse, steering, speed control, and stopping.
  • Demonstrated different riding styles such as Western or English riding.
  • Instructed students on basic horse care such as grooming, tacking up and cooling down horses after exercise.
  • Assisted with the selection of appropriate equipment for each student's needs.
  • Monitored progress of students by providing feedback during lessons and evaluating performance at regular intervals.
  • Performed basic maintenance tasks around the stables such as mucking out stalls, filling hay nets and cleaning tack.
  • Participated in competitions to demonstrate skills learned from lessons given.
  • Inspected horses before use to ensure they are fit for purpose and safe to ride.
  • Assessed students' physical capabilities prior to starting a lesson plan in order to determine what type of activities would be suitable for them.
  • Encouraged riders to practice outside class time in order to further develop their skills.
  • Provided guidance on selecting an appropriate horse based on size, temperament and skill level required by the rider.
  • Instructed participants on balanced riding fundamentals essential to rider and horse safety.
  • Advised participants on proper health care, nutrition, feeding and grazing of horses.
  • Monitored rider safety, discussing helmets, whips, boots and saddles.
  • Paired rider with equine partner for lessons based on temperament, personality and experience.
  • Taught trail riding, hunter jumper and dressage techniques based on skill level.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Monitored student performance and offered feedback to support goal achievement.
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.

Waitress

Duchess Bakery
Cullman, AL
05.2022 - 09.2023
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.

Waitress Trainer

Chick-fil-A
Cullman, AL
01.2023 - 07.2023
  • Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.

Education

High School Diploma -

Vinemont High School
Vinemont, AL
05.2033

Skills

  • Customer Service
  • Safe Food Handling
  • Guest Relations Management
  • Menu Recommendations

Timeline

Waitress

Scooters Coffee Shop
09.2023 - Current

Waitress Trainer

Chick-fil-A
01.2023 - 07.2023

Waitress

Duchess Bakery
05.2022 - 09.2023

Horse Riding Instructor

Self Employed Web
06.2017 - Current

High School Diploma -

Vinemont High School

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Zoe Taylor