Zoe Thompson
Chicago,IL
Summary
Dynamic Grants & Contracts Manager at Acclivus, Inc., adept at budget management and compliance monitoring. Spearheaded the development of Excel-based fiscal tracking tools, enhancing cash flow oversight. Proven communication skills foster cross-department collaboration, ensuring timely reporting and adherence to funder requirements. Committed to optimizing workflows and achieving organizational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grants & Contracts Manager
Acclivus, Inc.
Chicago, Illinois
11.2025 - Current
- Aligned contract strategies with business objectives through effective cross-functional collaboration.
- Established standard operating procedures Aligned contract strategies with organizational objectives through effective cross-functional collaboration.
- Established and implemented standard operating procedures to streamline contract documentation workflows.
- Developed and executed corrective action plans for subrecipients to ensure CFR compliance.
- Monitored financial activities for 20+ subrecipients, ensuring accurate and timely reporting to funding sources.
- Led budget revision discussions with funders while applying stringent internal accounting controls.
- Reviewed and approved budgets for 20+ subrecipients in compliance with CFR and GATA guidelines.
- Designed Excel-based fiscal tracking tools to enhance cash flow monitoring and financial oversight.
- Coordinated across multiple departments to meet funder deadlines and improve operational efficiency.
- Supported fiscal and grant reporting requirements for state and city funders, including ICJIA, CDPH, IDHS, and CRED.
- Prepared and submitted monthly and quarterly reports to funders.
- Incorporated funder feedback and produced report and project corrections within tight turnaround timelines.to optimize documentation workflows in contract management.
- Implemented corrective action plans for subrecipients, meeting CFR compliance requirements.
- Monitored financial activities for over 20 subrecipients, ensuring accurate reporting to funding sources.
- Conducted budget revision discussions with funders, applying stringent internal accounting controls.
- Reviewed budgets for more than 20 subrecipients, maintaining compliance with CFR and GATA guidelines.
- Developed Excel-based fiscal tracking systems for enhanced cash flow monitoring.
- Coordinated with multiple departments to achieve deadlines on funder projects and improve procedural efficiency.
- Assisted in managing fiscal and grant reporting requirements for state and city funders such as ICJIA, CDPH, IDHS, and CRED
- Provided monthly and quarterly reports to funders
- Processed feedback on reports, and projects and produced corrections in quick turnaround time.
Grants and Contracts Specialist
Acclivus, Inc
Chicago, IL
07.2025 - Current
- Track and manage the fiscal flow of all Acclivus subrecipients, reviewing monthly submitted expenses and reconciling grant funds through QuickBooks and internal fiscal management software to ensure accuracy and compliance.
- Oversee grant-related projects and monitor deliverables to ensure alignment with organizational goals and funder requirements.
- Review subrecipient budgets and provide actionable feedback to partner organizations to maintain compliance with grant guidelines.
- Schedule, lead, and facilitate program and compliance meetings with community partner organizations to ensure adherence to reporting, documentation, and fiscal standards.
- Assist in the development and submission of new grant applications, continuation requests, and pre- and post-award documentation.
- Collaborate with the COO on assigned tasks related to grant applications, scheduling, training materials, and other grant-related initiatives.
- Generate and maintain grant monitoring tools and fiscal tracking systems using Excel and other data management software.
- Manage report submission timelines and coordinate cross-department collaboration to ensure successful completion of grant objectives.
- Contribute to the development and refinement of Standard Operating Procedures (SOPs) to optimize fiscal and grant-related workflows.
Office Administrative Support Clerk
Acclivus, Inc.
Chicago, IL
03.2025 - 07.2025
- Coordinated and scheduled interviews for multiple vacant positions, ensuring a smooth and timely hiring process across departments.
- Developed Standard Operating Procedures (SOPs) to enhance workflow efficiency, improve team communication, and strengthen staff training.
- Utilized software tools, including PyCharm and MySQL, to design automated timesheet systems, streamlining data tracking for over 50 employees.
- Collaborated with Grants Management, Finance, and administrative teams to support invoice submissions, contract compilation, and document organization, contributing to accurate fiscal reporting.
- Assisted the operations manager with office logistics and developed efficient filing systems to maintain compliance and accessibility of organizational records.
Site Supervisor
GardaWorld Security Services US
Chicago, IL
06.2024 - 01.2025
- Led and trained a team of 7+ security officers, ensuring compliance with site safety protocols.
- Created and enforced new security policies to enhance operational efficiency and compliance.
- Monitored CCTV systems, conducted routine patrols, and documented hourly activity reports.
- Served as a key liaison for Spanish-speaking residents, fostering trust and ensuring their needs were met.
- Investigated incidents, compiled detailed reports, and coordinated emergency responses.
Site Supervisor
Titan Security Group
Chicago, IL
01.2024 - 06.2024
- Supervised a team of 4+ security officers, managing de-escalations and site security concerns.
- Collaborated with account managers to streamline security operations and optimize team efficiency.
- Developed and implemented new safety procedures to strengthen site security.
- Enforced access control measures, ensuring only authorized individuals entered the premises.
- Assisted residents with safety concerns, lockouts, and event coordination to maintain a secure environment.
Senior Administrative Assistant
Grand Boulevard Prevention Services
Chicago, IL
08.2023 - 01.2024
- Acted as a facilitator between prospective clients and executive leadership, enhancing organizational outreach.
- Managed executive calendars, coordinated meetings, and facilitated internal and external communication.
- Maintained confidential personnel records, ensuring compliance with privacy and HR regulations.
- Drafted and proofread critical documents, ensuring clarity, accuracy, and professionalism.
Security Officer | Bank Protection
Allied Universal Security Services
Chicago, IL
12.2022 - 08.2023
- Served as a bridge between clients, security teams, and bank personnel to ensure a seamless security process.
- Created detailed security reports and assisted in de-escalating high-pressure situations.
- Conducted hourly patrols, monitored CCTV, and documented security reports with precision.
- Provided customer assistance, addressing inquiries and resolving concerns while maintaining a secure client experience.
- Controlled large crowds for high-traffic events, including Bank of America's annual marathon.
- Patrolled high-profile bank properties, ensuring security measures were upheld and compliance was met.
Account Services Representative | Compliance & Security (Risk)
Block, Inc.
Chicago, IL
01.2022 - 10.2022
- Delivered high-quality customer support via phone, email, and live chat, resolving complex account and security issues.
- Acted as a mediator between customers and internal security, compliance, and fraud prevention teams to ensure account safety.
- Investigated escalated cases, ensuring all transactions met security and compliance regulations.
- Coordinated with multiple teams to streamline fraud prevention efforts and provide customers with real-time resolutions.
- Utilized multiple software platforms to address account takeovers, lost funds, and technical challenges, ensuring compliance with company protocols.
Office Manager (Political Data & Canvassing Coordination)
Goshen Impac Services
Chicago, IL
07.2018 - 10.2022
- Delegated daily assignments to a team of 15+ employees, optimizing workflow and efficiency.
- Trained canvassers in campaign scripts, software usage, and data entry, ensuring consistency in outreach efforts.
- Oversaw daily office operations, managing scheduling, payroll, and administrative compliance.
- Monitored canvasser performance, tracking progress and optimizing engagement strategies.
- Collected, analyzed, and managed voter data for Illinois politicians, ensuring accuracy and compliance.
- Processed tax forms and financial documentation, ensuring accuracy and regulatory adherence.
Education
B.S. - Business Administration
DePaul University
Chicago, IL10.2025
Diploma -
Lincoln Park High School
Chicago, IL01.2018
Skills
- SharePoint
- Microsoft Suite
- Slack
- ISupplier
- RedCap
- Salesforce
- QuickBooks
- CRM Software
- Adobe
- Canva
- Microsoft Teams
- Budget management
- Compliance monitoring
- Communication skills
- Workflow optimization
Certification
Mandated Reporter (DCFS), 01/01/24, Chicago, IL, Certificate for Completion in mandated reporter training.
Leadership Experience
Assistant Cheer Coach, 01/01/23, Present, Chicago, IL, Mentor and train 5th-8th grade cheerleaders, fostering growth in skill and confidence., Assisting in choreography, preparing team for competition, and organizing fundraising initiatives to support team expenses, including uniforms and travel.
Timeline
Grants & Contracts Manager
Acclivus, Inc.
11.2025 - Current
Grants and Contracts Specialist
Acclivus, Inc
07.2025 - Current
Office Administrative Support Clerk
Acclivus, Inc.
03.2025 - 07.2025
Site Supervisor
GardaWorld Security Services US
06.2024 - 01.2025
Site Supervisor
Titan Security Group
01.2024 - 06.2024
Senior Administrative Assistant
Grand Boulevard Prevention Services
08.2023 - 01.2024
Security Officer | Bank Protection
Allied Universal Security Services
12.2022 - 08.2023
Account Services Representative | Compliance & Security (Risk)
Block, Inc.
01.2022 - 10.2022
Office Manager (Political Data & Canvassing Coordination)
Goshen Impac Services
07.2018 - 10.2022
B.S. - Business Administration
DePaul University
Diploma -
Lincoln Park High School