Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoe Tice

Lock Haven,PA

Summary

A detail-oriented dependable team player with organizational skills and an ability to handle multiple projects at once using prioritization skills with a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Waitress

Restless Oaks Restaurant
06.2020 - Current
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled customer complaints effectively to keep all parties as happy as possible.
  • Attentive to customers and elevated their experience by offering menu items and changes to their taste preference.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained a clean and organized environment to present a welcoming experience, while also following health and safety regulations.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Effective communication with fellow waitresses and the kitchen staff.
  • Maintained stock of all sorts (paper cups, to-go boxes, napkins, salad mix, etc.)
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Responsible for counting register at the end of most shifts and assisting in maintaining a record of counted revenue.
  • Complied with all company policies regarding uniform standards and professionalism.
  • Trained new servers on restaurant policies and procedures.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Restaurant Hostess

Restless Oaks Restaurant
08.2017 - Current
  • Collected information from arriving customers to seat groups.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Opened and closed seating sections according to volume of guests.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers by bussing tables and taking drink orders and communicating closely about tables in their section.
  • Answered customer questions about hours, seating, and menu information.
  • Promoted business loyalty by fostering positive customer relationships.

Mailroom Student Worker

Lock Haven University
08.2023 - 05.2024
  • Contributed to sorting mail pieces and packages.
  • Checked packages in and out for students.
  • Responsible for mail deliveries across the campus to a variety of departments/buildings.
  • Increased efficiency by planning mail route, timing deliveries, and by helping organize and maintain package room.
  • Operated postage meters, sealers and labeling machines.
  • Contributed in maintaining the written records of the meter balance and amount pieces that ran through at the end of the day.
  • Assisted duplicating by hole punching and binding books in a timely manner.

SERDP Grant Student Worker

Lock Haven University
08.2023 - 05.2024
  • Maintained mesocosm conditions by refilling water.
  • Maintained the biofilm by removing snails from the mesocosm.
  • Circulated the collected stream water.
  • Worked efficiently with others to accomplish tasks required by the grantee in charge of the experiment.
  • Kept faithful records of what was done during my days in the mesocosm room.


Education

Bachelor of Science - Environmental Biology And Ecology

Lock Haven University of Pennsylvania
Lock Haven, PA
05.2024

Skills

  • Service prioritization
  • Team Collaboration
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Research
  • Scheduling
  • Spreadsheet development
  • Calendar Management
  • Data Entry
  • Teamwork and Collaboration
  • Data Analysis

Languages

Spanish
Elementary

Timeline

Mailroom Student Worker

Lock Haven University
08.2023 - 05.2024

SERDP Grant Student Worker

Lock Haven University
08.2023 - 05.2024

Waitress

Restless Oaks Restaurant
06.2020 - Current

Restaurant Hostess

Restless Oaks Restaurant
08.2017 - Current

Bachelor of Science - Environmental Biology And Ecology

Lock Haven University of Pennsylvania

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Zoe Tice