Zoe Trapp
Portland
Summary
Dynamic and customer-focused individual with extensive experience at Starbucks, excelling in cash handling and guest relations. Proven ability to foster positive customer experiences and maintain high sanitation standards. Recognized for attention to detail and conflict resolution skills, ensuring a welcoming environment that enhances customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Portland
01.2024 - 07.2025
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Office Cleaner
Cleaning Angels
Portland
10.2023 - 12.2023
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
Hostess
McMennamins
Troutdale
09.2022 - 09.2023
- Company Overview: Troutdale, OR
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Answered customer questions about hours, seating, menu information and informed of accurate wait times.
- Supported servers and food runners by keeping dining area ready for every guest as well as accommodating special seating requests for guests to enhance satisfaction.
- Troutdale, OR
Concert Employee
McMennamins
Troutdale
06.2022 - 09.2022
- Company Overview: Troutdale, OR
- Concert lead, which involved assigning tasks and coordinating workflow. This position also included scheduling breaks and ensuring positions are still attended to.
- Cashiering, which consisted of financial transactions with excellent customer service.
- Troutdale, OR
Education
Bachelor of Arts - Undeclared
University of Oregon
Eugene, OR06-2028
High School Diploma -
Parkrose High School
Portland, OR06.2024
Skills
- Customer Service
- Cash handling
- Guest Relations
- Point of sale systems
- Safe Food Handling
- Friendly and outgoing
- Conflict resolution
- Food Running
- Table Bussing
- Attention to detail
Certification
- Food Handlers Permit
Timeline
Barista
Starbucks
01.2024 - 07.2025
Office Cleaner
Cleaning Angels
10.2023 - 12.2023
Hostess
McMennamins
09.2022 - 09.2023
Concert Employee
McMennamins
06.2022 - 09.2022
Bachelor of Arts - Undeclared
University of Oregon
High School Diploma -
Parkrose High School
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