Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Zoe VanderZon

Westland,MI

Summary

Experienced HR and Office Manager with nine years' experience in execution of clerical and administration duties for a busy global manufacturing environment. Supporting senior management and excel at driving resolutions to optimum outcomes. An individual for establishing open and trusting relationships. Committed to ensuring that my oversight forms a solid foundation for overall team success and business growth. Key attributes include: Enthusiastic about customer service - driven to exceed expectations, ability to manage, drive and direct complex projects. Strong communications skills - within the team and with the customer that inspire confidence both within teams and with customers. Leads by example, Leads teams & Delegates effectively Works as 'One Team' with internal stakeholders and customers. Protocols. () Successfully planned and executed corporate meetings, lunches, and extraordinary events for groups of 50+ employees. () Developed and implemented companies first employee manual outlining all business procedures and office policies. () Improved cost savings. Authorized to work in the US for any employer.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

20
years of professional experience
1
Certification

Work History

PSA

U of M
01.2023 - Current

Job overview

  • Scheduling appointments, managing patient flow, Gathering and verifying patient details, including medical history, insurance information, and contact details. Processing payments for medical services, collecting co-pays, and assisting with billing inquiries. Maintaining patient records, updating electronic health records (EHRs), and filing paperwork. Addressing patient complaints and inquiries, providing information about procedures and policies, and ensuring a positive patient experience

Hallmark

Sales Lead
01.2025 - 06.2025

Job overview

  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Quicken Loans/Rocket Mortgage

Senior Client Communications Specialist
10.2015 - 08.2022

Job overview

  • Being the front face of the company, answering 100-80 per day, troubleshooting escalated calls. Troubleshooting, Strong problem solver, Dedicated team player, Tech support, document specialist, answering multi phone system, Negotiating pricing and fee Disbursements, Escrow, creditor checks, payoffs, Appraisal review, Title, Escalation calls

Geneva Watch

Office Manager/HR Coordinator
03.2005 - 01.2014

Job overview

  • Orientations and payroll ( IT Tech Support), managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Negotiating pricing and fees, while ensuring the continuation and enhancements of services., Managed shipping for key clients to achieve demanding schedules , JDE, PowerPoint/Word/Excel , Scheduling appointments/Meetings, Coordinating Corporate Events, Answering multi phone system/Mitel, Assisting HR with interviews, orientations and payroll., billing and coding invoices, Recording payments, Updating client's records, Fed-Ex and UPS software and Billing, Updating inventory, Filing/distributing mail and mass mailing projects. () Processed incoming and outgoing mail and packages.

Education

Schoolcraft College
Livonia, MI

College in Health/Personal Trainer from Health/Personal Trainer
09.2015

University Overview

American Red Cross
Warren, MI

CNA Training from Nursing
09.2000

University Overview

Skills

  • Purposeful
  • Time management
  • Strong analytical person
  • Resourceful
  • Dedicated team player
  • Human Resources Management (HRM)
  • Help Desk
  • Technical Support
  • IT Support
  • Customer relationship management
  • Customer service
  • Communication skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Certification

  • BLS Certification
  • AED Certification
  • Driver's License

Timeline

Sales Lead
Hallmark
01.2025 - 06.2025
U of M
PSA
01.2023 - Current
Senior Client Communications Specialist
Quicken Loans/Rocket Mortgage
10.2015 - 08.2022
Office Manager/HR Coordinator
Geneva Watch
03.2005 - 01.2014
Schoolcraft College
College in Health/Personal Trainer from Health/Personal Trainer
American Red Cross
CNA Training from Nursing
Zoe VanderZon