Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Zoe Velazquez

Brooklyn,NY

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly literate in technology and adept at learning new platforms quickly and efficiently.

Overview

11
11
years of professional experience

Work History

Office Manager

TBros Renovation Inc
New York, New York
12.2022 - Current
  • Conducting inventory assessments of office supplies, tools, and PPE ordering necessary items proactively to prevent stock shortages for both the Office Staff and the Labor Team.
  • Providing exceptional customer service when addressing client inquiries or concerns via calls or email correspondence to field and manage inquires on renovation services. Leads were filtered to the proper channels.
  • Handling sensitive information, maintaining confidentiality of company documents and personnel records.
  • Using industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty - often, neighbors disgruntled by construction noises would call and most only wanted to be heard and validated.
  • Managing Vendor relationships, negotiating contracts for cost savings while maintaining high-quality services. Also entails ensuring Insurances of Vendors are compliant with complex needs of Clients and adjusted if needed.
  • Generating contracts between Clients and company using AIA platforms or adjusting company generated contracts with Architect on record to ensure terms are equitable.
  • Supporting CEOs and Project Managers in accomplishing their goals through comprehensive administrative assistance and collaborative problem solving.
  • Coordinating office events and meetings, ensuring timely execution and optimal scheduling.
  • Serving as a liaison between upper management and staff members, facilitating open communication to promptly address concerns.
  • Streamlining office operations by implementing efficient filing systems and organizational strategies such as ConnectStream and a HubSpot instead of relying on WhatsApp and text messages as sole means of delegation and communication.
  • Assisting in the recruitment process, conducting interviews and onboarding new employees.
  • Maintaining accurate financial records by reconciling accounts payable/receivable transactions and issuing Invoices to Clients.
  • Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions and checking in during a project to ensure they are satisfied with our services.
  • Developing comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture in collaboration with Paychex - the payroll company.
  • Streamlining document handling and processing, reducing turnaround time for client inquiries and requests.
  • Managing scheduling and coordination of all office meetings, site meetings with clients, client meetings, and vendor meetings to ensure smooth operations and minimal conflicts.
  • Enhancing office operational efficiency by streamlining filing systems, resulting in easier access to critical documents such as implementing the use of Smartsheet, reformatting Dropbox, and ensuring Invoicing systems are used to maximum capacity by scheduling Demos for all managerial team members.
  • Providing comprehensive administrative support to senior management, enabling them to focus on strategic decision-making and growth.
  • Demonstrating respect, friendliness and willingness to help wherever needed.
  • Assisting with day-to-day operations.
  • Demonstrating strong organizational and time management skills while managing multiple projects.
  • Working within tight deadlines and a fast-paced environment, including sudden time-sensitive Bidding, Proposal and/or Contract adjustments or unforeseen project issues in need of immediate attention and resolution.

Office Manager

Royal Builders
05.2020 - 12.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Updated DOT and DOB permits monthly, tracking deadlines of expiration and ensuring there were no lapses in permits to avoid fines and project pauses. Also ensured all licenses and Subcontractor Insurance Certificates were up to date and compliant with Building and Client Insurance requirements.

Operational Manager

Ground Central Coffee
03.2014 - 02.2019
  • Started as a barista at the inception of the business, promoted to a Shift Leader, Store Manager, to Operations Manager.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
  • Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department, including working with the retained lawyer to create a company Handbook.
  • Updated business licensure.
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Worked with marketing teams to implement campaigns that aligned with the brand's vision.
  • Took inventory across several shops and generated reports for the accounting team to generate data reports.

Education

Associate of Arts - Humanities And Justice (Critical Thinking & Justice)

Borough of Manhattan Community College of The City University of New York
New York, NY
12-2024

Skills

  • Customer Service
  • Organizational Skills
  • Office Administration
  • Scheduling Coordination
  • Human Resources
  • Inventory Control
  • Relationship Building
  • Bookkeeping
  • Policy Implementation
  • Database Administration
  • Contract Administration
  • Report Writing
  • Negotiation and Conflict Resolution
  • Work Planning and Prioritization
  • Customer Relationship Management

Timeline

Office Manager

TBros Renovation Inc
12.2022 - Current

Office Manager

Royal Builders
05.2020 - 12.2022

Operational Manager

Ground Central Coffee
03.2014 - 02.2019

Associate of Arts - Humanities And Justice (Critical Thinking & Justice)

Borough of Manhattan Community College of The City University of New York

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