ZOE VIGIL
Dunnellon
Summary
Dedicated and versatile professional with a proven track record in delivering exceptional customer service within fast-paced environments. Known for meticulous attention to detail, adept organizational skills, and a quick learning ability. Punctual and reliable, consistently meeting deadlines and exceeding expectations by creating valuable partnerships. Works well with people at all levels of the organization, including stakeholders, customers, vendors, and team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Food Inspection Specialist
U.S. Army
06.2011 - 06.2023
- Providing protection from intentional/unintentional contamination of food and ensuring safety and quality assurance
- Approving all food vendors that work with the Army, as well as tasting and sampling all the food at Army facilities
- Maintaining composure and positive attitude under stressful environments, meeting Department of Defense standards
- Inspecting, testing, and approving all food that goes into the meals-ready to eat that soldiers rely on in the field
- Utilizing Using statistical sampling methods to ensure food is stored at safe temperatures and packaged correctly
- Efficiently collecting samples for lab testing, as well as looking for any unsanitary food storage conditions at facilities
- Identifying pests in food/water supplies, recommending corrective actions when unsanitary conditions are discovered.
Mortgage Processor/ Customer Care Specialist
Cornerstone Home Lending
05.2022 - 01.2023
- Handle and service mortgage loans-all types such as Conventional, FHA, VA, and USDA by documenting customer interactions and all other actions regarding the loan
- Acquire all files and documents the loan requires as well as that of what the borrower provides to ensure proper service and care of the loan
- Conduct follow-ups with borrowers to ensure loan is accurate and well maintained with excellent communication
- Have experience and knowledge of mortgage loans to educate customers with questions or inquires they may have.
Sheriff Deputy-Denver Detention Center, Special Management Area
City & County of Denver Colorado
06.2016 - 09.2019
- Creating cross-training in each Division, as well as supporting staff orientation and conducting weekly meetings
- Worked daily with behavioral and mentally ill inmates, while remaining calm in a hostile work environment
- Exercising independent judgement in all matters pertaining to the daily operations including the application of policy and procedure.
Surveillance Agent & Security Officer
Ameristar Casino Resort & Spa
01.2015 - 10.2016
- Ensuring an optimal customer experience, providing top-level customer service, and ensuring a sense of security
- Presenting a polished, professional "first impression" to all who enter the building, while providing a friendly presence
- Successfully building strong, interpersonal relationships with all levels of personnel and the general public
- Expertly preventing conflicts, cheating, and customer dissatisfaction, increasing efficiency and customer satisfaction
- Effectively handling both common and crisis situations, demonstrating independent judgement and common sense
- Managing risk while protecting assets, property, and equipment valued $500K+, meeting Sr
- Leadership expectations
- Adapting to rapidly changing schedules, priorities, and workflow, creatively developing solutions that deliver results
- Built trust with clients and patrons by upholding the integrity of the games, and designed solutions for management.
Education
Basic Training Honor Graduate; Expert in M16 qualification with a 39/40 -
U.S. Army
GPA: 2.8 -
Lakewood High School
Skills
- Building Rapport & Long-Term Relationships
- Knowledge on mortgage loans
- Exceptional attention to detail
- Work well unsupervised and in remote positions
- Establishing Market Values & Property Ratings
- Customer-Focused & Results-Driven
- Self-Motivated & Entrepreneurial Mindset
- Strong Interpersonal, Influencing & Negotiation Skills
- Strategic Planning & Decision-Making
- Networking & Leveraging Strong Connections
- Exceptional Work Ethic & Team Player
- Expert in Microsoft Excel and Word
- Proactive Problem-Solving & Critical Thinking
- Excellent Verbal & Written Communication
Certification
Colorado Real Estate License, Ready to Sit the Exam
Previous Work History
Server, Montgomery Process Service, Inc., Colorado Springs, CO, 2012
Additional Training Certifications
- Real Estate Certificates-168 credit hours
- Mortgage loan training-40+ hours
Personal Information
Hobbies: Planning Events, Coordinating with Teams to Promote New Ideas
Timeline
Mortgage Processor/ Customer Care Specialist
Cornerstone Home Lending
05.2022 - 01.2023
Sheriff Deputy-Denver Detention Center, Special Management Area
City & County of Denver Colorado
06.2016 - 09.2019
Surveillance Agent & Security Officer
Ameristar Casino Resort & Spa
01.2015 - 10.2016
Veterinary Food Inspection Specialist
U.S. Army
06.2011 - 06.2023
Basic Training Honor Graduate; Expert in M16 qualification with a 39/40 -
U.S. Army
GPA: 2.8 -
Lakewood High School
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