Zoe Walker
Oklahoma City
Summary
Detail-oriented community care worker and sales associate with strong organizational skills and adherence to compliance standards. Experience in resolving customer inquiries and issues efficiently while enhancing product knowledge to support informed purchasing decisions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Care Worker
US LawShield
Houston
05.2025 - Current
- Handled complaints with empathy and professionalism, fostering positive relationships and ensuring customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and guided customers through purchasing decisions.
- Engaged in continuous learning to deepen product knowledge and improve service delivery.
- Identified and capitalized on cross-selling and upselling opportunities, contributing to customer retention.
Sales Representative
US LawShield
Houston
05.2025 - 07.2025
- Engaged customers to assess and address their legal protection needs.
- Guided clients through enrollment process for legal services plans, ensuring clarity and ease.
- Maintained accurate records of customer interactions and transactions.
- Informed clients about legal coverage options and benefits, enhancing their decision-making.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Associate
Davids Bridal
Oklahoma City
10.2024 - 05.2025
- Styled bridal gowns and accessories for diverse clientele.
- Guided brides in selecting ideal attire and coordinated fittings for seamless experiences.
- Streamlined inventory management of bridal collections and supplies to ensure availability.
- Delivered tailored consultations to align with client preferences and visions.
- Resolved client inquiries and concerns with professionalism and care.
- Created a welcoming atmosphere for brides during appointments and fittings.
- Processed payments using cash registers and POS systems.
Retail Sales Associate
Saint Anthony's Hospital
Midwest City
09.2023 - 03.2024
- Ensured clean and organized sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Monitored stock levels and reported shortages to maintain availability of essential items.
- Greeted customers upon entering the store and provided assistance.
- Organized product displays to attract customers and drive sales.
Front Desk Receptionist
Saint Anthony's Hospital
Oklahoma City
01.2023 - 09.2023
- Welcomed patients and visitors at hospital entrance, creating a friendly first impression.
- Answered incoming calls and redirected callers to appropriate personnel or departments.
- Operated multi-line phone system, ensuring timely call direction to appropriate departments.
- Organized reception area, enhancing visitor experience through a tidy and inviting environment.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK05-2023
Skills
- Compliance adherence
- Effective communication
- Conflict resolution
- Organization and attention to detail
- Multitasking
- Sales techniques
- Product knowledge
- Salesforce CRM
Certification
Property and Casualty License
Timeline
Community Care Worker
US LawShield
05.2025 - Current
Sales Representative
US LawShield
05.2025 - 07.2025
Sales Associate
Davids Bridal
10.2024 - 05.2025
Retail Sales Associate
Saint Anthony's Hospital
09.2023 - 03.2024
Front Desk Receptionist
Saint Anthony's Hospital
01.2023 - 09.2023
High School Diploma -
Epic Charter Schools