Summary
Overview
Work History
Education
Skills
Timeline
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ZOE WARD

North Tonawanda,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Works effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Intern

Everdean Marketing
, PA
01.2024 - Current
  • Created and executed social media strategies to increase customer engagement.
  • Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
  • Managed customer relationships through various channels such as email and social media networks.

Host

Frankie Primos +39
North Tonawanda, OH
03.2023 - Current
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Manager, Part-Time

Forno e Gelato
Tonawanda
04.2022 - Current
  • Collaborate with superiors on concepts and strategies to be applied when leading a team of dynamic employees
  • Enhance and develop operations by identifying insufficiencies, determining opportunities for improvement, and executing implementation as necessary
  • Apply critical thinking skills in order to make judgements when escalating concerns and resolving complications.

Shift Lead Server

White Rabbit Dessert Experience
Tonawanda
03.2021 - 07.2022
  • Increased customer acquisition through displaying enthusiasm in regard to the goods and services offered
  • Inspired colleagues to maintain productivity when performing tasks affiliated with customer service
  • Evaluated employee performance and provided feedback individually as instructed.

Education

Some College (No Degree) - Marketing

University of Dayton
University Of Dayton

Program Diploma -

Niagara Career & Technical Educations Center, Allied Health II

High School Diploma -

Niagara Wheatfield High School

Skills

  • Adaptability
  • Budgeting
  • Microsoft Office Programs
  • Strong Problem-Solving Skills
  • Guest Relations
  • Verbal and Written Communication
  • Teamwork And Collaboration
  • Effective Multitasking

Timeline

Intern

Everdean Marketing
01.2024 - Current

Host

Frankie Primos +39
03.2023 - Current

Manager, Part-Time

Forno e Gelato
04.2022 - Current

Shift Lead Server

White Rabbit Dessert Experience
03.2021 - 07.2022

Some College (No Degree) - Marketing

University of Dayton

Program Diploma -

Niagara Career & Technical Educations Center, Allied Health II

High School Diploma -

Niagara Wheatfield High School

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ZOE WARD