Zoe Welch
Decatur,GA
Summary
To obtain a entry level position that offers growth potential, upward mobility, and a positive working environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier- ATL bread & bar AIRPORT
SSP America
03.2024 - Current
- Ensure a positive customer experience by providing friendly and efficient service
- Listen to customer complaints and questions, and refer them to the assistant manager when needed
- Maintain cash register operations, including ensuring all stations have enough cash and change
- Resolve cash tills at the end of each shift and generate accurate till reports
- Train and mentor cashiers on customer service and cash handling procedures
- Supervise cashiers and ensure they follow store policy and procedures
- Submit reports on incoming and outgoing cash, debit, and credit transactions
- Prepare the daily deposit
Member Service Representative
Planet Fitness
11.2022 - 08.2023
- Assisted in training new employees on the operations of the Member Service department
- Provided excellent customer service to members by answering inquiries, resolving problems and processing transactions quickly and accurately
- Performed account maintenance such as opening and closing accounts, updating information
Security Officer
Allied Universal
01.2022 - 10.2022
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Performed routine checks of doors, windows, and gates for security breaches
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property
- Observed, reported and documented suspicious activities to management
- Maintained daily logs of all activity occurring on the premises
- Prepared detailed reports of security incidents and investigations
- Performed routine checks of re alarms, door locks, lighting systems and surveillance equipment for proper functioning
Cashier Team Lead
Kroger
06.2020 - 04.2021
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Balanced cash drawer and performed daily audit procedures
- Maintained cleanliness of checkout area by sweeping
- Handled large amounts of money
- Trained new cashiers on operational procedures, policies, and standards
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
Education
Dental Assisting Diploma - Dental Assisting
UEI TRADE- Stone Mountain
Stone Mountain, GA04.2024
High school diploma -
Clarkston High School
Clarkston, GA05.2022
Skills
- Cleaning Experience
- Cash Handling
- Retail math
- Dental Assisting
- Security
- Sales
- Chairside Assisting
- POS
- Organizational skills
- Time management
- Hospitality
- Conflict management
Certification
Armed Security License
Timeline
Cashier- ATL bread & bar AIRPORT
SSP America
03.2024 - Current
Member Service Representative
Planet Fitness
11.2022 - 08.2023
Security Officer
Allied Universal
01.2022 - 10.2022
Cashier Team Lead
Kroger
06.2020 - 04.2021
High school diploma -
Clarkston High School
Dental Assisting Diploma - Dental Assisting
UEI TRADE- Stone Mountain