Summary
Overview
Work History
Education
Skills
Certification
Interests
Hobbies
Timeline
SalesAssociate

Zoe Williams

Sales Associate
Laurel ,MD

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Sales Associate Specialist

Guitar Center
Laurel, MD
11.2019 - 04.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant

Saint Odishi Designs
Laurel, Maryland
07.2018 - 01.2022


  • Performed market analysis, assessing opportunities and collecting competitor intelligence.
  • Assisted manager in all aspects of business operations.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Voluntary Worker/Event Coordinator

Bloomer's Society
Laurel, MD
09.2016 - 04.2019
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Assisted with event coordination and on-site support.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Went to schools to talk to students to join the program from grades 5th to 8th.
  • Managed calendar, set appointments and prioritized urgent needs.w
  • Assisted program manager with planning and fundraising responsibilities.
  • Assisted with special events or programs.

Education

High School Diploma -

Reservoir High School
Fulton, MD
08.2015 - 05.2019

No Degree - Computer Science And Programming

Howard Community College
Columbia, MD
09.2020 - Current

Skills

    Sales expertise

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Certification

HTML Course

Interests

Coding

Producing Music

Crypto Trading

Hobbies

I mostly spend my time working on my music on my laptop and practicing mix and mastering. I like going to the gym and learning about crypto's future. Gaming is a big part of my life; I would like to be a professional game tester. Learning about Web3, NFTs, and Blockchains takes up most of my time in the typical day apart from doing homework. I also spend time playing on all of my electronic devices and finding new ways to make their overall performance the best it could be.

Timeline

No Degree - Computer Science And Programming

Howard Community College
09.2020 - Current

HTML Course

09-2020

Sales Associate Specialist

Guitar Center
11.2019 - 04.2022

Assistant

Saint Odishi Designs
07.2018 - 01.2022

Voluntary Worker/Event Coordinator

Bloomer's Society
09.2016 - 04.2019

High School Diploma -

Reservoir High School
08.2015 - 05.2019

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Zoe WilliamsSales Associate