Zoe Williams
Laurel,MD
Overview
8
8
years of professional experience
Work History
Sales Associate
GUITAR CENTER INC.
Laurel, MD
10.2019 - 11.2025
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Kept apprised of emerging trends
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Collaborated with fellow sales team members to achieve group targets
- Processed orders through our online system and coordinated product deliveries
- Assisted customers by finding needed guidance/essential items and checking inventory for items at other locations
- Negotiated and closed deals with minimal oversight
- Sold various products by explaining unique features and educating customers on proper application
- Helped average a multitude of customers per day by responding to inquiries and locating products
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Executed a bunch of outbound calls each week to existing customers, resulting in a 20% increase in sales
- Listened to customer needs to identify and recommend what genre of product and/or service selections
- Provided every customer with comprehensive assistance upon arrival through merchandise selection and completion of purchases
- Reset store displays for special events and seasonal merchandise changes
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Met with customers to offer assistance with selecting merchandise, finding accessories, and completing purchases
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist Assistant
SAINT ODISHI
Laurel, MD
09.2017 - 03.2019
- Greeted visitors, assessed needs, and directed them to appropriate personnel
- Answering calls and emails daily
- Responded to customer concerns and issues by finding a solution as soon as possible
- Received incoming packages and mail, dispersed parcels, and shipped outgoing items
- Organized and updated fittings and pick-up schedules and monthly calendar obligations for various clients
- Maintained all financial records to verify timely clearance of all credit and debit activities
- Scheduled and confirmed appointments
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Goal oriented
Conflict resolution
Timeline
Sales Associate
GUITAR CENTER INC.
10.2019 - 11.2025
Receptionist Assistant
SAINT ODISHI
09.2017 - 03.2019
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