Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Zoe Woleslagle

Cross Junction

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Merchandiser

Chuck Latham Associates Inc
09.2025 - Current
  • Coordinated promotional displays, ensuring alignment with brand standards and seasonal marketing initiatives.
  • Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency within retail environments.
  • Oversaw inventory management systems, ensuring accurate stock levels and minimizing shrinkage through effective controls.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Arranged consistent shelves, bins, and racks at 18 locations by following established planograms.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Streamlined inventory management with accurate tracking and timely reordering of products.

Supervisor

Accurate Background
07.2023 - Current
  • Supervised team operations to enhance productivity and maintain high-quality standards.
  • Implemented process improvements that streamlined workflows and reduced operational delays.
  • Trained and mentored staff on best practices to promote teamwork and efficiency.
  • Coordinated daily tasks to ensure alignment with organizational goals and timelines.
  • Monitored performance metrics to identify areas for enhancement and drive accountability.
  • Developed training materials for new hires, fostering a culture of continuous learning.
  • Resolved conflicts and addressed team concerns to maintain a positive work environment.
  • Led regular team meetings to communicate updates, set objectives, and encourage collaboration.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Operations Support Specialist

Accurate Background
03.2020 - 07.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer complaints by identifying issues and providing timely solutions.
  • Collaborated with cross-functional teams to address complex customer concerns efficiently.
  • Enhanced customer satisfaction by implementing feedback mechanisms for service improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Volunteer EMT-B

Winchester City Fire and Rescue
09.2018 - 01.2022
  • Responded swiftly to emergency calls, assessing patient conditions and providing immediate care.
  • Administered advanced life support techniques using medical equipment during critical situations.
  • Collaborated with fire and rescue teams to coordinate effective response strategies at emergency scenes.
  • Ensured compliance with local, state, and federal regulations regarding emergency medical services operations.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Personal Shopper

Walmart
12.2020 - 03.2021
  • Fulfilled online customer orders by picking, scanning, and organizing items.
  • Dispensed and assisted customers with purchases and in-store needs.

Emergency Communications Specialist

City of Winchester
10.2019 - 12.2020
  • Answered emergency and non-emergency calls, dispatching fire, rescue, and police units.
  • Entered and managed warrants in NCIC/VCIN databases.
  • Coordinated emergency response communications among multiple agencies to enhance public safety and information dissemination.
  • Managed real-time data entry and analysis to support incident management efforts during emergencies.
  • Coordinated emergency response efforts, ensuring timely communication between dispatchers and first responders.
  • Monitored multiple radio channels, prioritizing calls based on urgency and nature of emergencies.
  • Maintained accurate logs of all dispatched incidents, enhancing record-keeping efficiency and reliability.
  • Utilized computer-aided dispatch systems to track units in the field, improving situational awareness.
  • Collaborated with law enforcement agencies to streamline information sharing during critical incidents.
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Optimized productivity to improve on-time emergency response and life support.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.

Great Service Representative

Mission BBQ
05.2018 - 08.2019
  • Managed customer inquiries, providing accurate information and resolving issues efficiently.
  • Trained new staff on service protocols and operational procedures to enhance team performance.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts.
  • Provided exceptional customer service to enhance shopping experience.
  • Trained new staff on register operations and store policies.
  • Collaborated with team members to ensure smooth store operations.
  • Assisted in inventory management by restocking shelves as needed.

Education

Associate's - Criminal Justice

Northern Virginia Community College
Alexandria, VA
12-2027

High School Diploma - undefined

Potomac Senior High School
Dumfries, VA
01.2017

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Active listener
  • Pricing and signage updates
  • Vendor relations
  • Retail sales professional
  • Customer relationship management (CRM)
  • POS systems
  • Plan-o-gram implementation
  • Patience and empathy

Certification

Valid Driver’s License

Timeline

Merchandiser

Chuck Latham Associates Inc
09.2025 - Current

Supervisor

Accurate Background
07.2023 - Current

Personal Shopper

Walmart
12.2020 - 03.2021

Operations Support Specialist

Accurate Background
03.2020 - 07.2023

Emergency Communications Specialist

City of Winchester
10.2019 - 12.2020

Volunteer EMT-B

Winchester City Fire and Rescue
09.2018 - 01.2022

Great Service Representative

Mission BBQ
05.2018 - 08.2019

High School Diploma - undefined

Potomac Senior High School

Associate's - Criminal Justice

Northern Virginia Community College

Additional Information

  • Highly organized, detail-oriented, and personable.
  • Eager to learn and adaptable to new challenges.

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