Zoe Wonderling

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Prevent resident to resident conflicts within the community.

• Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
• Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
• Ensured timely completion of daily tasks through effective communication with team members and supervisors.
• Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
• Enhanced guest experience by maintaining high standards of room hygiene and presentation.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

I work in a class 100 cleanroom on an A/B schedule every other Wednesday-Saturday, 12 hours a day.
Throughout the day I am programming machines to apply different films on to silicon disks that in the end
become microchips. Engineers from higher up put in orders for us to apply these films and we seal them
up and ship them somewhere else to have a different tool apply a different film to to these "wafers" as
we call them. Oracle, Microsoft Excel and Outlook are all used to track the orders we process throughout
the day.
I don't just operate deposition machines but also metrology machines that measure the thickness of the
of the film depositioned in the wafer down to the Angstrom. Quality is our middle name. I learn something
new at this job every day still and I enjoy it very much.

inspection where our engineers problem-solve the defects or return them to the vendors.
My responsibilities require me to not only support the cleanroom workers but also keep inventory
accurate. Every replacement of a defective part requires multiple transactions to make sure it's reflected
accurately in inventory. Everything is done through the Oracle company management software recently
implemented before my start here. I should also have access to the MES system- the cleanroom's
procedural management software but I have yet to gain access due to technical difficulties IT is currently
working on. I've participated in weekly cycle counts multiple times in the last four months. Communication
through email is necessary because no managers (of mine) are present during my shift (4:00pm-4:30am).

My shift leader is the cleanroom shift leader which makes their knowledge of my position very limited.
I am on my own providing them support from outside the cleanroom. We keep in touch live through
walkie-talkie. Since I don't have a constant influx of defective or missing parts to replace at all times, I
work mostly in receiving or order picking depending on day-shift's priorities.

For my first two years at this steel fastener company, I pulled hardware for a portion of the time- where
most shippers start. I spent some time shipping and receiving and tracked inventory. Everything was
sorted and put into stock by the end of each day. I was then moved to the three-person packaging team.
We were the primary team for Portland Bolt and packaged and shipped between 50,000-70,000 pounds of
steel a day during the summer season. We JUST got a pallet wrapping machine last year, it’s great to
have. I worked the later shift to load trucks at the end of the day. I’ve loaded trucks on the shipping
dock and flatbeds daily. I am experienced in operating forklifts, man-up lifts and sitdown lifts. I am also
experienced in operating bridge cranes.
My last two years at Portland Bolt I spent learning and mastering their shipping
supervisor position. It took me about six months to get comfortable and confident at it. UPS Ground,
Fedex Freight and Peninsula all stop by daily to pick up our shipments. I am responsible for running
quotes and finding the best way to send these steel fasteners unless the carrier is already specified.
Shipments consist of steel rods up to 48’ long with threads and galvanized
finish. Therefore, I commonly work with flatbed carriers as well. We do ship internationally and of course
this requires a lot more attention to detail. I ensure everything is packaged on international pallets/
crates. I create the Commercial Invoice, provide the Material Reports and Certificate of Conformance
and the make up the Shipper’s Letter of Instructions (if required). I am frequently on the phone and
communicating via email with our customers and carriers to coordinate the shipments to them. I also
coordinate shipments coming back to us.
I am in charge of package quality assurance and manage a six-person packaging team. The summer is
a very busy time being the only one handling shipments outgoing including international shipments and
some incoming shipments. I'm constantly handling paperwork, exchanging emails and phone calls and
still upholding well-standing relationships with my team. I handle pressure very well and can multitask
efficiently; the secret to this is post-it notes.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• I started out as an iPhone, iPad and iPod specialist and was promoted to Mac
  specialist two months later. I can multitask across systems and applications, analyze, isolate and resolve
  a variety of complex technical issues, and comfortably navigate a technical environment. I effortlessly
  engage, explaining step by step solutions.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Managed high levels of call flow and responded to technical support needs.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
• Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
• Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.