Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Wright

Columbia,SC

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Key Holder

Plato's Closet
10.2021 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff

Team Member

Chick-fil-A
06.2021 - 09.2021
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Contributed to team success by completing jobs quickly and accurately.
    • Learned all required tasks quickly to maximize performance.
    • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
    • Worked different stations to provide optimal coverage and meet production goals.
    • Developed strong customer service and product knowledge skills to enhance individual and team performance.
    • Maintained productive, efficient approach to all tasks.

Education

Bachelor of Arts - Elementary Education

University of South Carolina - Columbia
Columbia, SC
05.2027

High School Diploma -

Hanahan High School
Hanahan, SC
05.2023

Skills

  • Cash Handling
  • Order Supplies
  • Employee Scheduling
  • Resource Management
  • Safety Enforcement
  • Train Employees
  • Manage Inventory
  • Time Management
  • Team Training
  • Managing Customer Needs
  • Judgment and Decision-Making
  • Team Building

Certification

CPR Certification

Timeline

Key Holder

Plato's Closet
10.2021 - Current

Team Member

Chick-fil-A
06.2021 - 09.2021

Bachelor of Arts - Elementary Education

University of South Carolina - Columbia

High School Diploma -

Hanahan High School

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Zoe Wright