Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Young

Carrollton,TX

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

2
2
years of professional experience

Work History

Front End Team Lead

Kroger
08.2023 - 09.2023
  • Managed efficient cash register operations.
  • Maintained transaction security by verifying payment cards against identification.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Proven ability to learn quickly and adapt to new situations.

Claim Adjuster

State Farm
10.2022 - 06.2023
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Examined claims forms and other records to determine insurance coverage.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Cashier Team Lead

99 Cent Store
06.2022 - 10.2022
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Loader Operator

UPS
05.2022 - 08.2022
  • Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
  • Contributed to environmental sustainability by implementing waste reduction strategies during loading operations.
  • Inspected and maintained heavy equipment used in construction projects.
  • Secured rail cars to transport hazardous and non-hazardous materials.
  • Ensured site safety by conducting regular equipment inspections and maintenance tasks, reducing downtime incidents.
  • Performed thorough pre-and post-operation equipment checks, ensuring optimal functionality and minimal downtime due to mechanical issues.

Front End Team Lead

Albertsons
10.2021 - 03.2022
  • Maintained accurate records of sales and financial transactions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Team Lead

QuikTrip
04.2021 - 09.2021
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

Lake Worth High School
Lake Worth, TX
05.2020

Skills

  • Customer Assistance
  • Product Runs
  • Goal-Driven
  • Cash counting
  • Honest and Dependable
  • Register Opening and Closing
  • Excellent Written and Verbal Communication

Timeline

Front End Team Lead

Kroger
08.2023 - 09.2023

Claim Adjuster

State Farm
10.2022 - 06.2023

Cashier Team Lead

99 Cent Store
06.2022 - 10.2022

Loader Operator

UPS
05.2022 - 08.2022

Front End Team Lead

Albertsons
10.2021 - 03.2022

Team Lead

QuikTrip
04.2021 - 09.2021

High School Diploma -

Lake Worth High School

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Zoe Young