Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zoë Young

Louisville,KY

Summary

Dynamic leader with extensive experience at Bellewood & Brooklawn, specializing in client advocacy and data collection. Proven ability to elevate program effectiveness and foster staff development, utilizing exceptional communication skills and attention to detail. Recognized for driving significant improvements in client outcomes and operational efficiency through a strategic blend of technical expertise and interpersonal skills. Aiming to leverage these strengths to enhance organizational success further.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Residential Program Manager

Bellewood & Brooklawn
Louisville, Kentucky
09.2024 - 11.2024
  • Served as an advocate for clients by representing them at hearings or meetings involving outside agencies or organizations.
  • Provided crisis intervention services when needed.
  • Provided support, guidance and mentorship to clients as needed.
  • Evaluated effectiveness of existing programs and proposed new initiatives based on changing needs of clients.
  • Conferred with medical personnel to understand backgrounds and needs of residents.

Residential Treatment Shift Supervisor

Bellewood & Brooklawn
04.2024 - 09.2024
  • Communicated effectively with residents, staff, and other stakeholders by listening, being respectful, and promoting a positive demeanor.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Youth Care Worker

Bellewood & Brooklawn
09.2023 - 04.2024
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted youth with obtaining resources such as food, clothing and shelter.

Office Worker

Ladyfinger’s Catering
08.2023 - 09.2023
  • Job responsibilities include working in the office and checking emails, following up with clients on orders, and making sure other departments have the correct materials needed to conduct events successfully.
  • Entailed traveling to different sites to serve at certain events for clients.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Updated accounts with routine expenses and contract payments.

Team Associate

Aldis
10.2021 - 08.2023
  • My main roles as an associate were cashing out customers and organizing and putting products on the shelves.
  • This job allowed me to gain experience in customer service, I also traveled to several different Aldi stores in Tennessee to help with issues with understaffing.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.

Shift Lead

Raising Canes
06.2018 - 07.2021
  • Assisting the manager on duty to ensure that tasks were being run smoothly and that all employees on the shift knew their position for the shift and as well as making sure all responsibilities of the various areas where being taken care of.
  • Cross-trained crew members on different duties to increase coverage.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored employee food handling, safety and uniform requirements.

Education

Bachelor’s Degree - Psychology

Western Kentucky University
05.2023

Skills

  • Data collection
  • Client advocacy
  • Client education
  • Documentation and reporting
  • Attention to detail
  • Verbal and written communication

Certification

  • Medication Administration for Non-licensed Personnel
  • CPR Certified

References

References available upon request.

Timeline

Residential Program Manager

Bellewood & Brooklawn
09.2024 - 11.2024

Residential Treatment Shift Supervisor

Bellewood & Brooklawn
04.2024 - 09.2024

Youth Care Worker

Bellewood & Brooklawn
09.2023 - 04.2024

Office Worker

Ladyfinger’s Catering
08.2023 - 09.2023

Team Associate

Aldis
10.2021 - 08.2023

Shift Lead

Raising Canes
06.2018 - 07.2021

Bachelor’s Degree - Psychology

Western Kentucky University

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Zoë Young