Zoe Zebley
Camden,DE
Summary
Driven Medical Assistant with a track record of enhancing patient care and streamlining medical office operations at Delaware Back Pain. Excelled in HIPAA compliance and patient scheduling, while delivering exceptional customer service. Proven ability to adapt and collaborate, ensuring efficient workflow and high satisfaction levels. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Delaware Back Pain
2022.08 - 2023.06
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Server
Red Lobster
2022.02 - 2023.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Dogfish Head Brewings and Eats
2021.04 - 2022.06
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Friendlys Family Resturant
2020.06 - 2021.04
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Caesar Rodney Highschool
Camden06.2021
Patient Care Technician Certification -
Delaware Technical Community College
DE06.2021
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Patient-focused care
Reliable team player
Appointment Setting
Medical office administration
Adaptable
Strong Work Ethic
Exceptional customer service
Timeline
Medical Assistant
Delaware Back Pain
2022.08 - 2023.06
Server
Red Lobster
2022.02 - 2023.03
Host
Dogfish Head Brewings and Eats
2021.04 - 2022.06
Server
Friendlys Family Resturant
2020.06 - 2021.04
High School Diploma -
Caesar Rodney Highschool
Patient Care Technician Certification -
Delaware Technical Community College
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