Summary
Overview
Work History
Timeline
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ZOEDOKOTA GADD

Gillette,WY

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues looking to move up into a blue collar job ...i.e oil field welding working on getting ged and improving my financial situation

Overview

7
7
years of professional experience

Work History

Master Sandwich Artist

SUBWAY®Restaurants
06.2022 - 05.2024
  • Established positive relationships with regular customers, demonstrating loyalty to the brand through friendly service and attention to detail.
  • Implemented visual merchandising strategies for display cases showcasing available sandwich options enticingly.
  • Assisted in inventory management tasks, tracking stock levels, and placing orders when necessary.
  • Streamlined sandwich assembly process for increased speed and accuracy, ensuring timely service for customers.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality sandwiches according to specific requests.
  • Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
  • Collaborated with team members to optimize workflow, leading to reduced wait times for customers.
  • Trained new employees on sandwich preparation techniques and company policies, contributing to the overall success of the team.
  • Demonstrated excellent product knowledge in order to answer customer inquiries about ingredients, nutritional information, and potential allergens.
  • Stayed up-to-date with menu offerings changes while promptly incorporating them into daily sandwich production.
  • Provided exceptional customer service by addressing concerns or issues promptly and professionally.
  • Managed cash register operations accurately during peak hours while maintaining a friendly demeanor towards customers.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Burger Line

A And W Family Restaurant
09.2017 - 07.2022
  • Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
  • Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
  • Supported inventory management by monitoring stock levels and promptly notifying supervisors of shortages or discrepancies.
  • Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
  • Applied problem-solving skills to address equipment malfunctions, notifying supervisors when necessary and quickly adapting to maintain workflow.
  • Streamlined order preparation by effectively multitasking and prioritizing tasks during peak hours.
  • Demonstrated versatility in executing various cooking methods such as grilling, frying, and broiling for optimal burger preparation.
  • Consistently followed food safety guidelines to maintain a safe and sanitary workspace for all employees.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Established and maintained productive staff relationships for positive working environments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Grilled meats and seafood to customer specifications.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Followed company recipes and production standards to satisfy customers.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Communicated with management on food inventory stock to request order placement.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Suggested actionable improvements to streamline training procedures.
  • Trained and assisted new kitchen staff members.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Identified inefficiencies leading to improved productivity.
  • Monitored food temperatures to meet quality and safety standards.
  • Received and stored food supplies, raw materials and other ingredients.

Timeline

Master Sandwich Artist

SUBWAY®Restaurants
06.2022 - 05.2024

Burger Line

A And W Family Restaurant
09.2017 - 07.2022

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ZOEDOKOTA GADD