Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoee Knaub

Mitchell,NE

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

1st Assistant Manager

Menards
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.

2nd Assistant Manager

Menards
08.2022 - 05.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Head Cashier

Menards
07.2021 - 08.2022
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Mentored new team members on sales software system operation.
  • Maintained and updated security protocols for front desk operations.

Cashier

Menards
05.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Childcare Provider

YMCA Daycare
07.2016 - 08.2019
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Education

Associate of Science - Nursing

Western Nebraska Community College
Scottsbluff, NE
05.2021

Associate of Arts - Early Childhood Education

Western Nebraska Community College
Scottsbluff, NE
05.2020

High School Diploma -

Gering High School
Gering, NE
05.2017

Skills

  • Time Management
  • Managing Multiple Priorities
  • Customer Relations
  • Telephone Skills
  • Reliable
  • Flexible
  • Problem Solving Skills
  • Team Player or can work Independently
  • Strong Work Ethic

Certification

  • CNA - Certified Nurse Assistant- Not valid
  • CPR Certified

Timeline

1st Assistant Manager

Menards
05.2023 - Current

2nd Assistant Manager

Menards
08.2022 - 05.2023

Head Cashier

Menards
07.2021 - 08.2022

Cashier

Menards
05.2020 - 07.2021

Childcare Provider

YMCA Daycare
07.2016 - 08.2019

Associate of Science - Nursing

Western Nebraska Community College

Associate of Arts - Early Childhood Education

Western Nebraska Community College

High School Diploma -

Gering High School
  • CNA - Certified Nurse Assistant- Not valid
  • CPR Certified
Zoee Knaub