Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoee Pollard

Gadsden,AL

Summary

Dynamic professional with extensive experience in healthcare administration. Expert in electronic health records and patient communication, ensuring seamless appointment scheduling and exceptional customer service. Proven ability to train staff and collaborate with teams, enhancing operational efficiency and patient satisfaction. Committed to delivering organized and meticulous support in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Receptionist

Doctor's Care
Gadsden, AL
05.2025 - Current
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Assisted medical staff with administrative tasks as needed.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted patients in understanding discharge instructions and follow-up care.

Care Coordinator

Alabama Cardiovascular Group
Gadsden , AL
06.2022 - 04.2025
  • Coordinated patient care plans with healthcare providers and specialists.
  • Scheduled patient appointments and managed calendar for multiple physicians.
  • Communicated effectively with patients regarding treatment options and follow-up care.
  • Assisted patients in navigating insurance processes and financial assistance programs.
  • Collaborated with interdisciplinary teams to ensure comprehensive patient support.
  • Trained new staff on operational procedures and patient coordination tasks.

Server

Buffalo Wild Wings
Gadsden, AL
02.2019 - 11.2022
  • Provided excellent customer service in fast-paced dining environment.
  • Took customer orders accurately and communicated with kitchen staff efficiently.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash and processed transactions using point-of-sale systems.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Recommended menu items and upsold beverages to enhance guest experience.

Education

Associates - Office Administration

Gadsden State Community College
Gadsden, AL
05-2022

High School Diploma -

Southside High School
Southside, AL
05-2019

Skills

  • Electronic health records
  • Appointment scheduling
  • Medical terminology
  • Data entry
  • Patient communication
  • Customer service
  • Team collaboration
  • Time management
  • Training and onboarding
  • Office administration
  • Problem solving
  • Front desk operations
  • Meticulous and organized
  • Tech-Savvy
  • Positive and professional
  • Professional demeanor
  • Administrative support
  • Multitasking and prioritization

References

References available upon request.

Timeline

Receptionist

Doctor's Care
05.2025 - Current

Care Coordinator

Alabama Cardiovascular Group
06.2022 - 04.2025

Server

Buffalo Wild Wings
02.2019 - 11.2022

Associates - Office Administration

Gadsden State Community College

High School Diploma -

Southside High School

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