Zoee Webster
Ardmore,Pa
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level event support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills. Proven ability to work independently and collaboratively in a fast-paced environment to exceed client expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event Lead Supervisor
Tasty Table
05.2024 - Current
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper display presentation, and equipment set up to the client's specifications
- Collaborated with cross-functional teams on various projects to optimize operational performance across departments.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
Facility Maintenence
Budget Maintenance
10.2023 - 05.2024
- Demonstrated excellent communication abilities while working with management teams.
- Maintained a clean work environment by disposing of garbage and debris properly.
- Collaborated closely with contractors during construction projects onsite.
- Responded promptly to emergency calls from tenants regarding facility issues.
- Communicated with building managers about major repairs or additions necessary to improve building efficiency.
- Ordered and confirmed correct supplies and equipment for cleaning duties.
- Cleaned damaged building interiors using commercial cleaning equipment.
Account Manager
Highbrow Event Group
07.2022 - 08.2023
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed a portfolio of accounts by providing timely support and guidance.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
Human Resources Assistant
JSCOTT Catering
07.2020 - 07.2022
- Supported day-to-day operations of HR functions and duties.
- Filed papers and documents into employee files.
- Maintained and updated employee records to support accuracy and compliance.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Collaborated with other departments to coordinate staffing needs across the organization.
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments.
- Facilitated communication between management and staff regarding changes in policies or procedures.
Supervisor
JSCOTT Catering
03.2017 - 06.2022
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Ensured that safety protocols were followed at all times by all staff members.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Set performance goals for staff members and helped teams meet important deadlines.
Quality Control Analyst
Tri-Stae Technology Professionals
08.2008 - 08.2017
- Investigated customer complaints related to product quality and developed solutions accordingly.
- Reviewed quality control processes and provided recommendations for improvement.
- Evaluated effectiveness of existing quality control systems and proposed changes as needed.
- Utilized analytical skills to review complex data sets related to product performance tests.
- Determined appropriate action plans when deviations from standard operating procedures were observed.
Education
Bachelor of Arts (B.A.) - Social Work
Temple University
Philadelphia, PA07.2018
Skills
- Food Safety
- Computer Literacy
- Client Retention
- Project Management
- Team Leadership
- Quality Assurance
Certification
- Ramp Certification
- Covid Contact Tracer
Accomplishments
PHI THETA KAPPA 2014-2018
Timeline
Event Lead Supervisor
Tasty Table
05.2024 - Current
Facility Maintenence
Budget Maintenance
10.2023 - 05.2024
Account Manager
Highbrow Event Group
07.2022 - 08.2023
Human Resources Assistant
JSCOTT Catering
07.2020 - 07.2022
Supervisor
JSCOTT Catering
03.2017 - 06.2022
Quality Control Analyst
Tri-Stae Technology Professionals
08.2008 - 08.2017
Bachelor of Arts (B.A.) - Social Work
Temple University
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