Summary
Work History
Education
Skills
Overview
Timeline
Generic

ZOE JUANITA BEATTY

Boston,MA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Work History

Founder

MAKAZOE Jewelry
Boston, MA
01.2012 - Current
  • Designing and producing original fine jewelry using recycled metals and advanced traditional techniques including engraving, stone-setting, and repair
  • Web development, operations, marketing, customer service
  • Developed key operational initiatives to drive and maintain substantial business growth.

Service Department Manager

E.B. Horn Company
Boston, MA
11.2019 - 07.2023
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Monitored inventory levels and placed orders to replenish stock.

Assistant Manager

Rebekah Brooks Jewelry
Boston, MA
09.2018 - 08.2019
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.

Server

Sulmona Restaurant
Cambridge, MA
03.2017 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Service Department Associate

E.B. Horn Company
Boston, MA
08.2014 - 11.2015
  • Antique & estate jewelry restoration
  • Polishing and cleaning jewelry as needed
  • Assisting the service department with counter service and data entry
  • Quality-control for all orders returning from shops

Server & Bartender

Amelia’s Trattoria
05.2010 - 01.2013
  • Provided proactive, courteous customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Server, Hostess, Bartender

Restaurant
Cambridge
04.2008 - 08.2010
  • Met points of service in a fast-casual setting, gained skills for future restaurant work.
  • Cultivated warm relationships with regular customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Benefits Coordinator

The Community Builders, Inc
Boston, MA
03.2007 - 03.2008
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Provided all onboarding and benefits information for over 500 employees
  • Maintained databases relating to benefits and human resources department
  • Administered bookkeeping and reporting using Reportsmith, Excel, and Access
  • Worked closely with Accounts Payable, Payroll, HR and Benefits Vendors.

Administrative Assistant

The Community Builders, inc
Boston, MA
06.2005 - 09.2005
  • Assisted all departments with filing, updating, and organizing digital databases
  • Converted paper files to electronic by scanning and manually cataloguing PDF files
  • Provided front desk assistance as needed
  • Handled data analysis, contact management and miscellaneous duties as assigned.

Editorial Assistant

Liz Linder Photography
Brookline, MA
11.2002 - 08.2005
  • Organized and archived thousands of negatives and contact sheets
  • Edited photographs from various shoots including weddings and portraits, and retouched photos as needed with Photoshop
  • Assisted in accounting and invoicing with QuickBooks.

Education

Technical Certificate - Jewelry making and repair

North Bennet Street School
05.2011 - 05.2013

Skills

    Personnel training and development

Customer-focused

Purchasing and procurement

CRM

Account management

Effective workflow management

Complaint resolution

Exceptional interpersonal communication

Effective problem solver

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Timeline

Service Department Manager

E.B. Horn Company
11.2019 - 07.2023

Assistant Manager

Rebekah Brooks Jewelry
09.2018 - 08.2019

Server

Sulmona Restaurant
03.2017 - 08.2018

Service Department Associate

E.B. Horn Company
08.2014 - 11.2015

Founder

MAKAZOE Jewelry
01.2012 - Current

Technical Certificate - Jewelry making and repair

North Bennet Street School
05.2011 - 05.2013

Server & Bartender

Amelia’s Trattoria
05.2010 - 01.2013

Server, Hostess, Bartender

Restaurant
04.2008 - 08.2010

Benefits Coordinator

The Community Builders, Inc
03.2007 - 03.2008

Administrative Assistant

The Community Builders, inc
06.2005 - 09.2005

Editorial Assistant

Liz Linder Photography
11.2002 - 08.2005

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ZOE JUANITA BEATTY
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