Zoe Torrey
Nashville,TN
Summary
I aim to work within a business professional environment that offers challenges and opportunities to grow with the company. I wish to leverage my current skills of a customer-centric approach, excellent leadership, interpersonal communication, analytical skills, strategic thinking and financial acumen. I respect the professional environment where goals and objectives are established, and the tools to reach such goals are provided. Additionally, I aim to continuously expand my knowledge and expertise in finance, insurance and business management, staying current with market trends and industry best practices.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Commercial Underwriter – Surety Bond
Island Insurance
02.2022 - Current
- Determine the acceptable surety credit based on company guidelines, financial data and contracts
- Analyse new submissions and bond renewal
- Obtain necessary background information and references to support the decision
- Develop and maintain positive relationships with agents and clients including regular visits, and account meetings online and in person
- Assist with conversion activities which include creating and updating
- Excel spreadsheets, data entry in Image rights, Share points and
- WPC
- Prepare bonds and revise contracts to follow state, federal and company guidelines
- Strong organization and multitasking skills to be able to handle multiple bond applications and adapt to changes.
Food & Beverage Manager
DoubleTree by Hilton Alana
09.2021 - 03.2022
- Oversee daily operations of the F&B department including hotel restaurant, bar and functions
- Participate in the formulation of strategic business plans for the hotel and the department
- Monitor closely and ensure the succession of financial forecasting and budget systems daily, weekly and monthly
- Provide answers and solutions to ownership to improve problems and implement corrective measure.
Bartender and Cocktail Server
The Strat
06.2021 - 09.2021
- Participate in budgeting and marketing plan of F&B section
- Process payroll for all F&B staffs weekly
- Work closely with Director of Property Operations and Controller to oversee the maintenance of all F&B areas as required
- Establish daily and monthly reporting systems to monitor: Key
- Performance Indicators, Operational Expenses, Project Updates, and
- Wastage Control
- Develop training program and coach the team to reach performance goals and exceptional customer services
- Responsible for hiring and on boarding new staff and scheduling of
- F&B department
- Partners with Sales & Event team to ensure functions and events are successful
- Create ordering guidelines, par level and take care of daily ordering of
- F&B departments
- Develop seasonal food menu and cocktails
- Partner with Sales & Marketing team to create and manage promotions
- Develop and maintain monthly stocktake systems
- Mix and serve alcoholic and non-alcoholic beverages according to established recipes and procedures
- Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favourites
- Take orders, assists with delivering food and beverage, and processes payments for guests
- Deliver exceptional, authentic guest service to care for the guests.
Bar Manager
Spice Temple
12.2020 - 06.2021
- Work with Rockpool mixologist on cocktail development
- Manage nightly prebatching of syrups and cocktails to ensure restaurant is ready for the next day of service
- Escalation point for team members dealing with guests concerns
- Investigate and resolve any cash handling variances
- Build and maintain staff roster.
Assistant Restaurant Manager
XOPP
09.2019 - 12.2020
- Created inventory system and process for opening wine and spirit stock
- Trained hostesses on guest service expectations to ensure a flawless opening of the restaurant
- Assumed the duties of Bar Manager due to a change in the Opening management structure
- Assist with the interviewing and hiring process for new starters
- Resolve conflict between team members as directed.
Assistant Manager
Squire’s Landing
09.2017 - 12.2019
- Build and maintain roster for dining room staff
- Liaise with ownership and corporate management team to ensure the delivery of desired service level expectations
- Reconcile daily cash handling, paperwork and investigate any variances
- Interview, hire, and train new starters and ensure they were set up for success.
Food & Beverage Manager
Amora Jamison Hotel
06.2016 - 09.2017
- Manage daily operations for the F&B Outlets (mini bar, Croft Restaurant
- Lobby Bar, Executive Lounge)
- Assist with functions and special events
- Provide leadership and coaching for staff and mentoring for supervisors
- Monthly stocktake.
Food & Beverage Assistant Manager
Harbour View Hotel
06.2015 - 05.2016
- Build a good rapport with guests during daily interactions
- Support vision of management team and ensure that staff is delivering on those expectations
- Front line for guest enquiries and help resolve any service breakdown.
Assistant Manager
Greenacre Hotel
06.2014 - 06.2015
- Assist with reservations/bookings and front desk duties
- Build and maintain staff roster as related to occupancy levels
- Act as escalation point for guest concerns and maintenance requests
- Hire and train new team members ensuring they are able to provide the expected level of service.
VIP Cocktail Server
Star Casino
10.2009 - 05.2015
- For The Star Casino Premium Guests
- Provide professional and timely service throughout the gaming floor
- Create a warm and friendly atmosphere for the top-tier guests to enjoy while visiting The Star Casino
Education
MBA -
Australia Catholic University
Sydney, NSW 2023 - 2024
Bachelor of Commerce - Finance
Curtin University
Perth, WA 2019 - 2022
Diploma of - Hospitality Management
TAFE Institute
Sydney, NSW 2010 - 2012
Skills
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Critical Thinking
- Loss Control and Consulting
- Comprehensive Research
- Annual Reviews
- Customer Satisfaction
- Business Operation
- Reading Comprehension
- Business Development
- Production Goals
- Financial Data Analyzation
- Operation Monitoring
- Underwriting Knowledge
- Quality Standards
- Customer Accounts Management
- Customer Inquiries
- Customer Needs Assessments
- Guest Accommodations
- Administrative Support
- Staff Training
- Business Planning
- Cost Analysis
- POS Terminal Operation
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Revenue Generation
- Trend Analysis
- Application Reviews
- Renewing Policies
- Client Relationship-Building
- Weekly Payroll
Languages
Chinese (Mandarin)
Limited Working
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
MBA -
Australia Catholic University
2023 - 2024
Commercial Underwriter – Surety Bond
Island Insurance
02.2022 - Current
Food & Beverage Manager
DoubleTree by Hilton Alana
09.2021 - 03.2022
Bartender and Cocktail Server
The Strat
06.2021 - 09.2021
Bar Manager
Spice Temple
12.2020 - 06.2021
Bachelor of Commerce - Finance
Curtin University
2019 - 2022
Assistant Restaurant Manager
XOPP
09.2019 - 12.2020
Assistant Manager
Squire’s Landing
09.2017 - 12.2019
Food & Beverage Manager
Amora Jamison Hotel
06.2016 - 09.2017
Food & Beverage Assistant Manager
Harbour View Hotel
06.2015 - 05.2016
Assistant Manager
Greenacre Hotel
06.2014 - 06.2015
Diploma of - Hospitality Management
TAFE Institute
2010 - 2012
VIP Cocktail Server
Star Casino
10.2009 - 05.2015