Summary
Overview
Work History
Education
Skills
Timeline
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Zoey Budzilek

Cookeville,TN

Summary

Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Averitt Express
07.2023 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Customer Service Cashier

Kroger
10.2022 - 07.2023
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Facilitated seamless money transfers via Western Union, processed check transactions, and generated money orders.

Assistant Manager

Hidden Valley Country Club
07.2019 - 09.2022
  • Reviewed sales and gross profit report to assess company efficiency.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cashier/Pizza Maker

Little Caesars Pizza
09.2018 - 06.2019
  • Set up new sales displays each week with fresh merchandise.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Learned duties for various positions and provided backup at key times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier / Snow Cone Maker

Snow Shack
03.2016 - 08.2018
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

Bachelor of Business Administration - Human Resources Management

Tennessee Technological University
Cookeville, TN
12.2024

High School Diploma -

Livingston Academy
Livingston, TN
05.2021

Skills

  • Microsoft Office
  • Cross-Functional Collaboration
  • Relationship Building
  • Scheduling
  • Spreadsheet Management
  • Analytical Thinking

Timeline

Customer Service Specialist

Averitt Express
07.2023 - Current

Customer Service Cashier

Kroger
10.2022 - 07.2023

Assistant Manager

Hidden Valley Country Club
07.2019 - 09.2022

Cashier/Pizza Maker

Little Caesars Pizza
09.2018 - 06.2019

Cashier / Snow Cone Maker

Snow Shack
03.2016 - 08.2018

Bachelor of Business Administration - Human Resources Management

Tennessee Technological University

High School Diploma -

Livingston Academy

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Zoey Budzilek