Zoey Cruz -Eisenbraun
Sun Prairie
Summary
Dynamic security professional with extensive experience at Thillens, skilled in surveillance monitoring and relationship building. Proven track record in reducing theft incidents and ensuring safe transportation of high-value items. Strong team player with exceptional customer service abilities, dedicated to maintaining high standards and fostering positive client interactions. CPR certified and physically fit.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Armed Security Officer
Thillens
11.2023 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Maintained physical fitness to perform physically demanding job tasks.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Ensured safe transportation of high-value items with meticulous planning and execution of security measures.
- Built relationships with customers to encourage repeat business.
- Minimized downtime for ATMs, ensuring efficient cash management and optimal machine performance.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Guest Services Supervisor
Kwik Trip
09.2020 - 12.2025
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Criminal Justice
Marain Univeristy
Fond Du Lac, WI05-2025
Bachelor of Science - Minor - Pre-law
Marain University
Fond Du Lac, WI05-2025
Bachelor of Science - Minor in Psychology
Marain Univeristy
Fond Du Lac, WI05-2025
Bachelor of Science - Minor in Homeland Security
Marian Univeristy
Fond Du Lac, WI05-2025
Skills
- Report writing
- Customer service
- Team collaboration
- Relationship building
- Time management
- Computer skills
- Surveillance monitoring
- De-escalation techniques
- Equipment inspection
- Access control
- Physical fitness
- Team player
- CPR certified
- Data entry
Timeline
Armed Security Officer
Thillens
11.2023 - Current
Guest Services Supervisor
Kwik Trip
09.2020 - 12.2025
Bachelor of Science - Criminal Justice
Marain Univeristy
Bachelor of Science - Minor - Pre-law
Marain University
Bachelor of Science - Minor in Psychology
Marain Univeristy
Bachelor of Science - Minor in Homeland Security
Marian Univeristy
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