Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoey Dark

Winter Haven,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service at Marco’s Pizza. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and cash handling, consistently delivering quality service during peak hours. Recognized for upselling and maintaining a positive atmosphere, contributing to increased sales.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Marco’s Pizza
02.2023 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Cashier

Hibachi Express
07.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Supper Scooper

Carvel Ice Cream Store
10.2021 - 07.2022
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Ensured optimal product quality by consistently checking inventory and removing expired items.
  • Increased sales through upselling additional toppings and menu items to customers.
  • Assisted in training new scoopers, offering guidance on techniques and company policies.
  • Sustained store''s visual appeal by regularly organizing display cases and making sure all signage was updated accordingly.
  • Mastered the art of scoop sizing, delivering consistent portions each time for maximum customer satisfaction.

Car Hopper

Sonic
08.2021 - 10.2021
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over 50 lbs and delivered them to cars.
  • Memorized orders and maintained 90% accuracy in high-traffic times.
  • Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.

Camp Counselor

Excell Athletics
05.2020 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

High School Diploma -

Port St. Lucie High School
Port St. Lucie Fl
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Interactive communication skills
  • Flexible schedule

Certification

  • Licensed CNA - 7 Months of training
  • MA Training - 7 Months of training
  • BLS Training - 2 months training

Timeline

Crew Member

Marco’s Pizza
02.2023 - 05.2023

Cashier

Hibachi Express
07.2022 - 02.2023

Supper Scooper

Carvel Ice Cream Store
10.2021 - 07.2022

Car Hopper

Sonic
08.2021 - 10.2021

Camp Counselor

Excell Athletics
05.2020 - 08.2021

High School Diploma -

Port St. Lucie High School

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