Zoey Davis
Sanford,United States
Summary
Detail-oriented financial services professional with background in retail sales management. Experienced in providing premium client support and facilitating seamless financial transactions. Demonstrated ability to analyze client needs and deliver tailored financial solutions.
Overview
8
8
years of professional experience
Work History
Senior Financial Services Representative
State Employees Credit Union
08.2022 - Current
- Accurately process complex teller transactions for customers including servicing member accounts, withdrawals, deposits, foreign currency, loan payments, transfers, and change orders
- Balance cash drawer, ATMs, and Teller Cash Dispensers with 100% accuracy and attention to detail.
- Assume leadership role in the absence of the supervisor and maintain bank's normal operations and procedures
- Ensure customer satisfaction by connecting with account managers and loan officers to improve their customer service experience
Retail Sales Manager
Ulta Beauty Inc.
12.2019 - 08.2022
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Assistant Manager
Duck Donuts
04.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Arts - Business Administration
Central Carolina Community College
Sanford, NC05-2020
High School Diploma -
Lee County High School
Sanford, NC06-2017
Skills
- Sales Management
- Business Strategy
- Banking Operations
- Client Relations
- Leadership and Team Development
- Cash Handling
- Customer Service Support
- Conflict and Complaint Resolution
Timeline
Senior Financial Services Representative
State Employees Credit Union
08.2022 - Current
Retail Sales Manager
Ulta Beauty Inc.
12.2019 - 08.2022
Assistant Manager
Duck Donuts
04.2017 - 12.2019
Associate of Arts - Business Administration
Central Carolina Community College
High School Diploma -
Lee County High School
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