Summary
Overview
Work History
Education
Skills
Certification
University Project
Personal Perspectives
Timeline
Generic

Zoey Eke

Ontario,,Canada

Summary

I am a dedicated team player who thrives on tackling challenges head-on. I aim to utilize my skills and experience in a challenging and professional environment, while playing a crucial role in the growth of the organization and my own personal development. With strong communication skills and a research-oriented mindset, I am a quick learner who excels under pressure. Furthermore, I possess excellent team leadership skills, am an adept multitasker, and always strive to find practical solutions to complex problems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Technical Consultant

Skyy Gadgets
Abuja, Nigeria
10.2020 - 11.2023
  • Maintained accurate records in all correspondence systems, including formal and informal quotations, internal memos, procedures, instructions, sales orders, and technical data
  • Logically troubleshoot technical issues and politely orientate end-users
  • Analyzed trends, and recognized patterns to recommend improvements for better customer experiences
  • Built sustainable relationships and trust with end-users through open interactive communication.
  • Resolved production issues in a timely manner while ensuring optimal performance levels were maintained.
  • Supported software implementation with client training and troubleshooting expertise.
  • Cross-sold additional products and services to purchasing customers.
  • Educated customers about product or service offerings meeting individual needs.

Digital Marketer

EHEALTH4EVERYONE
Abuja, Nigeria
02.2020 - 10.2020
  • Identified target audiences and devised digital campaigns that engage, inform and motivate
  • Brainstormed new and creative growth strategies through digital marketing
  • Planned and executed all web SEO/SEM, database marketing, email, social media, and display advertising campaigns
  • Created a social media calendar for posting content two weeks ahead
  • Collaborated with internal teams to create landing pages and optimize the user experience
  • Analyzed and evaluated end-to-end customer experience and touchpoints across multiple channels
  • Identified critical conversion points and drop-off points and optimized user funnels
  • Evaluated emerging digital marketing technologies to implement
  • Provided thought leadership and perspective for adoption where appropriate.

Network Engineering Support - Internship

Babcock University
Ogun State, Nigeria
04.2018 - 05.2018
  • Installed and configured supporting network equipment like routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
  • Optimized network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users
  • Implemented effective security measures to protect data, software, and hardware
  • Built and tested new management hardware devices
  • Identified and made recommendations for improvements to processes.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Maintained accurate records and files pertaining to departmental areas of responsibility.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Supported various program activities, assisting with administrative tasks.
  • Contributed ideas during brainstorming sessions to generate creative solutions.

IT Support Personnel - Internship

Unity Bank
Lagos, Nigeria
05.2014 - 09.2014
  • Installed and configured computer hardware, software, system, networks, printers, and scanners
  • Monitored and maintained computer systems and networks
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slowdowns, and data recoveries
  • Engaged and tracked high-priority issues, with responsibility for the timely documentation, resolution, and closure of trouble tickets
  • Provided technical support across the company (this may be in person or over the phone)
  • Set up accounts for new users
  • Installed and trained staff on the biometric identification system used to generate a Bank Verification Number (BVN) for some of the branches
  • Repaired and replaced equipment as necessary
  • Tested new technology, performed risk assessments to determine constraints, and developed mitigation strategies.

Education

Master of Science - Computer Science

Mohawk College
Ontario, Canada
01-2025

Bachelor of Computer Science -

BABCOCK UNIVERSITY
05.2018

Skills

  • Java
  • Visual Basic
  • Ruby
  • C/C
  • PHP
  • Python
  • Windows
  • UNIX
  • LINUX
  • WordPress
  • HTML
  • CSS
  • Good communication skills
  • Analytical and research-oriented
  • Quick learner and comfortable working under pressure
  • Team leadership
  • Ability to multitask
  • Solution oriented

Certification

  • A+ Visual Studio Certification, New Horizon, 2014
  • Computer Professional of Nigeria [CPN], 2017
  • Microsoft Certified Technology Specialist: Windows 7 and Office 2010
  • New Horizon Certificate of Completion for Configuring Windows Vista, A+ Hardware, Visual Basic. Net, Programming in JAVA, ORACLE SQL 1&2, LINUX.

University Project

Developed system software to eliminate paperwork in the student registration/admission process at Babcock University, 2015 [As group project submission]

Personal Perspectives

  • A team player that cannot be ignored
  • To take up challenges and resolve them
  • To put to work my skills and experience in a challenging and professional environment. To play a key part in organizational growth while also growing as a person.

Timeline

Sr. Technical Consultant

Skyy Gadgets
10.2020 - 11.2023

Digital Marketer

EHEALTH4EVERYONE
02.2020 - 10.2020

Network Engineering Support - Internship

Babcock University
04.2018 - 05.2018

IT Support Personnel - Internship

Unity Bank
05.2014 - 09.2014

Master of Science - Computer Science

Mohawk College

Bachelor of Computer Science -

BABCOCK UNIVERSITY

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